Experienced Restaurant Professional, with over 18 years of experience in the industry. Looking to be an asset to a team, in a fast paced, fresh environment. Excellent reputation with hospitality and guest interactions.
Overview
16
16
years of professional experience
Work History
Server
The James
09.2023 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Server
Obstinate Daughter
03.2023 - 08.2023
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender / General Manager
Tattooed Moose
02.2014 - 03.2023
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Served high customer volumes during special events, nights and weekends.
Carefully interviewed, selected, trained and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Bartender
Proof
03.2012 - 01.2014
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Developed creative bar menus and drink recipes by researching emerging industry trends
Bartender / General Manager
Pearlz Oyster Bar
03.2008 - 03.2012
Carefully interviewed, selected, trained, and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Youth Development and Program Management Intern at Thembisile Hani Local MunicipalityYouth Development and Program Management Intern at Thembisile Hani Local Municipality