Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Reeves-Hughes

Customer Service
La Vergne,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Instacart
DeBary, FL
08.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

DoorDash
DeBary, FL
06.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Passenger Driver

Lyft And Uber
DeBary, FL
06.2022 - 06.2023
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maintained log of daily trips to keep accurate records of fares and destinations.

Customer Service Representative

Adecco
Melbourne, FL
2020.11 - 2021.06
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

TMC
Sanford, FL
12.2019 - 09.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Online Grocery Manager

Walmart Stores,INC
Palm Bay, FL
03.2008 - 06.2019
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.

Education

Certified Specialist -

Academy of Cosmetology
Melbourne, FL
2010

Skills

  • Trusted key holder
  • Creative problem solver
  • Quick learner
  • Exceptional communication skills
  • Negotiation expert
  • Persuasive speaker
  • Adheres to customer service procedures
  • Exceptional workflow management
  • Multi-line phone operation proficiency
  • Skilled in call center operations

Timeline

Passenger Driver

Lyft And Uber
06.2022 - 06.2023

Delivery Driver

Instacart
08.2021 - Current

Delivery Driver

DoorDash
06.2021 - Current

Customer Service Representative

Adecco
2020.11 - 2021.06

Customer Service Representative

TMC
12.2019 - 09.2020

Online Grocery Manager

Walmart Stores,INC
03.2008 - 06.2019

Certified Specialist -

Academy of Cosmetology

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Jennifer Reeves-HughesCustomer Service