Jennifer Hughes

I have been in the customer service industry for the past 25 years. I use my empathy skills to really listen to what a customer is saying. I use deescalation techniques to help solve tricky issues.

I am skilled at customer returns, warranties, defective items issues, FedEx damage claims (and escalation of those claims). I utilized Shopify to help customers place orders.

I sent order tracking to customers and used FedEx tracking to keep tabs on where an order is at in the end process.

I ran credit reports for clients applying for the Net 30 program.

I Contacted credit references and followed up with applicants

I kept a neat office and ordered supplies as needed.

Utilizing Avalara software, I was able to make customers tax exempt for their orders. I exhibited dedicated customer service specialist skills to prioritize and multi-task in fast-paced working environment. I successfully worked as part of team (and enjoyed it very much) to reach personal and business goals. I am known for successfully handling escalated customer support issues.