Jennifer Hughes

· Ensured that all home care services were delivered on a regular and uninterrupted basis.

· Directed operations and employees of Agency in accordance with standard business practices.

· Ensured all records, reports and other data both documentation and electronic were kept current, complete, accurate and available as required by regulatory agencies.

· Constantly exploring methods of improvement and further developing the operations of the Agency.

· Responsible for human resources - employment, discharge, dispute.

· Employee evaluation and pay increases.

· Formulate client information, data and satisfaction outcomes of the agencies services and personnel.

· Develop a profitable budget including revenue projections, salaries, benefits, travel costs, expenses, overhead, insurance and administrative costs.

· Create and manage all invoices and bill collections.

· Review and analyze expenditure, financial and operations report.

· Approve requisitions for equipment, materials and supplies.

· Implement operations support.

· Staff recruitment and retention program resulting in lowered staff turnover.

· Created effective marketing program which strengthened relationships in the senior community.

· Direct and supervise employees - Nurses, Therapist, and office staff.

· Developed and maintained policies and procedures.

· Acquired insurance authorizations as ordered by the attending physician.

· Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

· Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

· Consistently informed patients of their financial responsibilities prior to services being rendered.

· Efficiently performed insurance verification and pre-certification and pre-authorization functions.

• Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
• Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
• Implemented comprehensive employee training programs to improve staff skills, productivity, and retention rates.
• Enhanced branch performance by implementing effective management strategies and streamlining operations.
• Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
• Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
• Established efficient communication channels between departments to facilitate smooth functioning of daily operations.
• Assessed employee performance and developed improvement plans.
• Resolved various issues impacting sales management and business operations.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Implemented quality improvement initiatives that led to measurable improvements in patient satisfaction scores.
• Improved patient outcomes by implementing evidence-based clinical practices and protocols.
• Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
• Successfully managed clinic operations during periods of change or growth by adapting processes as needed.