Jennifer Hughes

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Increased sales of promotional items by informing customers about current offers.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.