Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Humphrey

Puyallup,WA

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

14
14
years of professional experience

Work History

Lead With Keys

PetSmart
Puyallup, WA
09.2017 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted money.
  • Accepted and processed customer returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Opened and closed 2-3 days per week by counting registers, making deposits and storing and filing all daily paperwork.

In Home Health Worker

Washington State COPES
Tacoma, WA
09.2007 - 05.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Administered medication as directed by physician.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Transported clients for medical and personal outings.
  • Provided direct personal care and administrative services to clients.

Education

High School Diploma -

Stadium High School
Tacoma, WA
06.1991

Skills

  • Customer Inquiries
  • Computer Proficiency
  • Flexible Work Schedule
  • Handling Complaints and Inquiries
  • Microsoft Word
  • Health and Safety Procedures
  • Work Prioritization
  • Staff Coaching and Training
  • Managing Customer Needs
  • Merchandise Promotion and Display
  • Delegation and Supervision
  • Customer Transactions

Timeline

Lead With Keys

PetSmart
09.2017 - Current

In Home Health Worker

Washington State COPES
09.2007 - 05.2017

High School Diploma -

Stadium High School

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Jennifer Humphrey