Jennifer Hunter
Elkview,WV
Summary
Accomplished professional with a strong foundation in quality assurance management. Known for meticulous attention to detail and a commitment to continuous improvement, successfully reducing defects and enhancing overall product quality.
Overview
28
28
years of professional experience
Work History
Quality Assurance Manager
Hg Medical USA, LLC
08.2015 - 03.2026
- Developed and implemented quality assurance protocols to enhance product reliability and compliance.
- Led cross-functional teams in root cause analysis to identify and resolve defects effectively.
- Conducted regular audits of manufacturing processes to ensure adherence to industry standards.
- Trained and mentored staff on quality control procedures and best practices for continuous improvement.
- Collaborated with engineering teams to refine product specifications and improve overall quality metrics.
- Established key performance indicators to monitor quality metrics and drive operational excellence initiatives.
- Facilitated communication between departments to foster a culture of quality awareness across the organization.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Recorded, analyzed, and distributed statistical information.
- Created and maintained quality management systems to align with industry standards.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Reported production malfunctions to managers and production supervisors.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Improved customer satisfaction by ensuring all products met stringent quality standards before release.
- Led cross-functional teams to identify and resolve quality issues, fostering culture of continuous improvement.
- Mitigated risk of non-compliance with industry regulations by maintaining up-to-date knowledge of standards and conducting regular audits.
- Enhanced product quality and reduced defect rates by implementing comprehensive quality control processes.
- Enhanced team productivity and morale by establishing clear goals and recognizing achievements.
- Cultivated quality-centric mindset throughout organization, leading to fewer customer complaints.
- Developed and implemented quality assurance dashboard, providing real-time visibility into quality metrics.
- Analyzed customer feedback to identify quality trends and areas for improvement.
- Negotiated with external certification bodies to ensure timely and cost-effective product certifications.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Determined quality department standards, practices, and procedures.
- Specified quality requirements of raw materials with suppliers.
Graphic Designer
Prime Copy Plus
07.1998 - 08.2015
- Designed visual assets for print and digital platforms, enhancing brand identity.
- Utilized Adobe Creative Suite to produce high-quality graphics and layouts for various projects.
- Streamlined design processes, improving turnaround times for project delivery.
- Conducted client consultations to understand needs and deliver tailored design solutions.
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Arts - Graphic Design
Marshall University
Huntington, WVSkills
- Continuous improvement
- Quality assurance management
- Document control
- Attention to detail
- Data analysis
Timeline
Quality Assurance Manager
Hg Medical USA, LLC
08.2015 - 03.2026
Graphic Designer
Prime Copy Plus
07.1998 - 08.2015
Associate of Arts - Graphic Design
Marshall University