Jennifer Hurley
New Salisbury,IN
Summary
Results-driven accounting professional with extensive experience at Excello Oil Co, adept in accounts payable and receivable, and bank reconciliation. Proven ability to enhance financial accuracy and compliance while fostering strong client relationships. Skilled in streamlining processes and resolving discrepancies, ensuring timely financial reporting and exceptional service delivery.
Overview
21
21
years of professional experience
Work History
Accountant
Excello Oil Co
Grundy, VA
03.1999 - 03.2010
- Managed accounts payable and receivable processes for timely financial reporting.
- Analyzed general ledger entries to ensure accuracy and compliance with regulations.
- Collaborated with cross-functional teams to streamline accounting procedures.
- Conducted regular audits of financial transactions for discrepancies and resolutions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Banking Customer Service Representative
Grundy National Bank
Grundy, VA
10.1993 - 03.2010
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Educated clients on banking products and services to maximize utilization.
- Maintained accurate records of customer interactions and transactions.
- Supported training of new staff in customer service protocols and systems.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Provided training to new customer service representatives, ensuring high standards of service.
- Identified opportunities for cross-selling bank products, contributing to business growth.
Administrative Assistant
Buchanan General Hospital
Grundy, VA
03.1989 - 10.1993
- Supported daily administrative operations, ensuring smooth workflow within hospital departments.
- Managed scheduling and coordination of appointments for medical staff and patients.
- Assisted in maintaining accurate patient records and documentation compliance.
- Processed incoming communications, prioritizing urgent matters for prompt resolution.
Education
Associate of Science -
Southwest Virginia Community College
Richlands, VA05.1989
High School Diploma -
Mountain Mission School
Grundy, VA05.1987
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Bookkeeping
Timeline
Accountant
Excello Oil Co
03.1999 - 03.2010
Banking Customer Service Representative
Grundy National Bank
10.1993 - 03.2010
Administrative Assistant
Buchanan General Hospital
03.1989 - 10.1993
Associate of Science -
Southwest Virginia Community College
High School Diploma -
Mountain Mission School