Jennifer Hurtado
Glen Allen,VA
Summary
Reliable bilingual administrative assistant with years of experience managing and offering general office support and to the community. Efficient typing, transcription and translation skills. Dependable and quick-learning team player with impeccable and effective communication and organizational skills. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Janitorial Worker
P & R Enterprises
04.2024 - Current
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Polished stainless steel fixtures and furniture details.
- Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Administrative Project Manager and Supervisor
OMS Insurance & More
01.2024 - Current
- Manages all phases of projects, including managing and overseeing activities of various groups of internal and external stakeholders, personnel, and vendors
- Plans work schedules and determines key milestones and measurement criteria, identifies problems, and creates time and budget estimates for projects
- Serves in the capacity of an office manager for assigned department, independently planning, administering, and coordinating administrative support functions and services
- Conducts research, prepares, revises, and implements various administrative policies, procedures, rules, and regulations in accordance with sound organizational practices; develops and revises office forms and report formats; establishes procedural manual for clerical support services for assigned areas.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to policy updates, researching regulations to ensure company compliance.
Insurance Agent
BlueSky Insurance Agency
03.2017 - 01.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Utilized CRM software to manage client relationships.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
- Educated clients on insurance policies and procedures.
Office Manager and Salesperson
District Autos
04.2016 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed senior-level personnel working in marketing and sales capacities.
- Increased dealer sales by developing and maintaining strong relationships with key clients.
- Mitigated potential conflicts between dealerships through proactive communication strategies.
Customer Service Representative
Maximus Corporate
09.2014 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Manager Receiving Coordinator
Produce Source Partners
08.2013 - 01.2014
- Maintained accurate stock records and schedules
- Operated Produce Pro shipping system efficiently and accurately
- Schedule appointments for delivering
- Evaluated operational records and made scheduling adjustments to maximize efficiency on receiving area
- Provided accurate and appropriate information in response to customer inquiries
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Launched quality assurance practices for each phase of development
Teacher
Colegio Metropolitano
08.2012 - 06.2013
- Developed interesting course plans to meet academic, intellectual and social needs of students
- Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions
- Designed lesson plans focused on age and level-appropriate material.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
Team Leader
Cici's Pizza
05.2009 - 03.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Cultivated warm relationships with regular customers.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Associate of Applied Science: Paralegal -
J. Sergeant Reynolds Community College
Henrico, VAHigh School Diploma -
Hermitage High School
Henrico, VASkills
- Certification in Translation of Official Documents
- VA P&C Licensed
- VA Life, Health & Annuities Licensed
- Customer Service
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Policy Knowledge
- Client needs analysis
- Client Retention
- Account Management
- New Client Acquisition
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Critical Thinking
- Strong Problem Solver
- Office Management
- Professional Communication
- Dedicated Team Player
- Documentation And Reporting
- Meticulous attention to detail
- Data Management
- Prioritization
- Fluent Bilingualism
Certification
- Certification of Translation of Legal Documents, 09/01/2023
- Closing Notary Agent, 02/01/2022
- Life, Health and Annuities Insurance License, 08/01/2021
- VA Notary, 04/01/2018
- Property & Casualty Insurance License, 08/01/2017
- Auto Dealer Salesperson, 04/01/2016, 10/01/2017
Accomplishments
- Insurance
- Fully licensed to sell different insurance products such as auto, home, general liability, workers compensation, life and health, etc.
- Ability to analyze the customer’s insurance needs with the capability to cross sale and maintain the customer’s overall retention in 85%
- Capable to reach company’s goals. A good believer that the sky is the limit.
- Very passionate to help teammates, love to share and teach new techniques in order to make work easier and more efficient.
- Natural leader, teammates always have the help and support. Able to manage small group of people in order to reach company’s goals.
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Ability to solve problems, complete extra tasks for the insured such as filing claims, explaining the claim process, billing questions, and coverage questions.
- Ability to take executive decisions in the best interests of the customer as well as the company.
- Computed Data & Skills
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Ability to use office such as word, PowerPoint, excel, outlook, etc.
- Capable of using any social media to marketing, (post, videos, etc.)
Languages
Spanish
Full Professional
Timeline
Janitorial Worker
P & R Enterprises
04.2024 - Current
Administrative Project Manager and Supervisor
OMS Insurance & More
01.2024 - Current
Insurance Agent
BlueSky Insurance Agency
03.2017 - 01.2024
Office Manager and Salesperson
District Autos
04.2016 - 11.2016
Customer Service Representative
Maximus Corporate
09.2014 - 04.2016
Manager Receiving Coordinator
Produce Source Partners
08.2013 - 01.2014
Teacher
Colegio Metropolitano
08.2012 - 06.2013
Team Leader
Cici's Pizza
05.2009 - 03.2011
Associate of Applied Science: Paralegal -
J. Sergeant Reynolds Community College
High School Diploma -
Hermitage High School