Jennifer Huskey
Ottawa,KS
Summary
Dedicated Client Care Coordinator bringing advanced abilities in problem-solving clients' concerns and multitasking in fast-paced environments. Expert in handling routine questions and advanced challenges to maintain clients' loyalty. Focused on leveraging communication skills and service expertise to serve clients of all backgrounds.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Fortis, LLC
Ottawa, KS
12.2023 - Current
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Maintained accurate client records and updated contact information in the company database.
- Developed and implemented strategies for improving customer service standards.
- Coordinated with other departments to ensure timely resolution of customer queries.
- Monitored customer feedbacks and identified areas of improvement in services provided.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Provided training on new systems or procedures related to client care activities.
- Collaborated with marketing team on campaigns targeting existing customers.
- Participated in cross-functional projects aimed at enhancing overall client experience.
- Completed required paperwork and followed up on missing information.
- Used company database to track client interactions, applications, and service problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Assistant Director and Office Manager
Children's Lighthouse
Olathe, Kansas
03.2020 - 10.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Office Manager
Metcalf Sounth Animal Hospital
Overland Park, Kansas
01.2016 - 02.2020
- Organizing and maintaining filing systems, both manual and electronic.
- Answering telephones and directing calls to appropriate staff members.
- Greeting clients or visitors as they enter the office.
- Ordering office supplies and equipment as needed.
- Managing incoming mail by sorting, distributing, scanning or archiving as required.
- Assisting with travel arrangements for staff members.
- Performing data entry tasks into various databases when needed.
- Maintaining calendars for multiple staff members simultaneously.
- Preparing invoices for payment processing using accounting software programs.
- Scheduling appointments for staff members or clients if necessary.
- Updating customer information in the database system.
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Filed medical records in an organized manner for easy access when needed.
- Processed payments from clients including cash, credit cards, and checks.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Ordered office supplies as needed and maintained a clean reception area.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Kept track of client's payment history and updated account information accordingly.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Education
High School Diploma -
Olathe East Sr High School
Olathe, KS05-1999
Skills
- Healthcare operations
- Database coordination
- Patient Education
- Scheduling
- Organizational standards
- Monitoring tools
- Team Supervision
- Care Planning
- Documentation
- Performance monitoring
- Care consultation
Timeline
Client Care Coordinator
Fortis, LLC
12.2023 - Current
Assistant Director and Office Manager
Children's Lighthouse
03.2020 - 10.2023
Office Manager
Metcalf Sounth Animal Hospital
01.2016 - 02.2020
High School Diploma -
Olathe East Sr High School