Jennifer Huston
Rocklin,CA
Summary
Highly motivated, results-driven sales professional with over 26 years of consultive-selling experience in the technology and telecommunications industry. Achieved a 214% YTD sales increase by June 2023. Skilled in strategic partnership development and utilizing tools such as Salesforce and data analytics to drive success.
Overview
27
27
years of professional experience
Work History
Account Manager 2 - Mid Markets Platinum
AT&T
Dallas, United States
07.2023 - Current
- Supporting Module Client Solutions Executive in Northeast Territory with 30 million Dollar module
- Providing team support and customer support through orders, migrations, retention, upgrades, billing and services outages and maintenance for all ATT products and services as needed to support the dedicated customer accounts
Client Solutions Executive 2 - SLED State of CA
AT&T
Sacramento, United States
05.2019 - 07.2023
- Dedicated Account Management supporting a base of 72 Customers with a TBR of 18M
- Many agencies were introduced in January 2020 with a shift in changes of CSE's
- Working with State agencies across the State of California Portfolio to design and discuss transition of voice, data, mobility, and security services to help become a trusted partner
- Responsible for design, proposals, implementations, billing, service issues for anything associated with my dedicated account base
- The Main focus is to grow relationships and trust within these Agencies that will lead to that partnership and future sales
- I maintain strong internal system skills that help make a strong CSE (Saart, Salesforce, Funnel Management, order process, MCUT, Igloo) TBR is a huge focus to maintain and grow revenue through clean up and revenue assurance
- I Partner well to engage overlay teams (Principal Architect, TSE, Mobility, Security, Fiber) sellers to help grow and close sales as necessary
- YTD Results Overall as of 6/2023 214% Attainment
Client Solutions Executive 2 - Integrated FIRSTNET
AT&T
Sacramento, United States
06.2018 - 05.2019
- Dedicated Support Assisting as an overlay to the dedicated account team to sell FirstNet where applicable
- Working with State agencies across the State of California Portfolio to design and discuss transition of voice and data services to the FirstNet Network
- Responsible for design, proposal, implementation and follow-through of the entire orders
- Assist with existing Dedicated account managers to grow the business in the mobility arena
- Focus on Applications as well that can utilize the FirstNet Platform
Client Solutions Executive 2 - Mid Markets
AT&T
Sacramento, United States
07.2013 - 05.2018
- Dedicated Support Managing a customer base of 47 customers with a total TBR Module of 10.2M
- A portion of these clients introduced in April 2016 were Local Cites (Napa, Healdsburg, Rohnert Park, Ukiah and a few Medical clients)
- With the introductions to LGEM customers, I increased my knowledge base for a refresher with CALNET and understanding how Local Cities / Medical fields require various needs
- Main focus is to grow Strategic Revenue along with Security, Mobility and applications
- Retaining the customer is a vital part to this level, with a huge focus on building relationships that go beyond cost
- Continued increase focus on knowledge with the growing market, understanding systems for processing (NOD, Sales Express, IOS, Rome, CALNET) and also knowledge of servicing the customer needs (Billing, Outages, Escalations)
Sales Solutions Consultant
AT&T
Sacramento, United States
03.2011 - 06.2013
- Supporting 12 Account Managers within NBM Markets over Retention Products
- Product Portfolio would include All Voice, Data, Mobility (CRU & IRU)
- Since in this position I have maintained over 100% MTD results
- Services include pulling contracts, implementation, customer contact, and billing confirmation of completion of orders.
- Focus is to maintain moduled accounts and helps Build TBR and prevent revenue loss
- Responsible for Tracking Team Performance on a weekly basis and providing details on Monthly/Trimester Quota attainment
Account Manager - Mid Markets
AT&T
Sacramento, United States
05.2007 - 03.2011
- Manage existing account base of 250 customers with a total TBR module of 4.5M
- Maintained a TBR of existing accounts of 99.8% YTD for 2009 and 100.9% in 2010 with Mobility exceeding 100% TBR
- Focus on growing existing customers and working with business executives to understand and get in depth knowledge of how their business is run day to day and look at ways to maximize ATT growth while helping customers reduce some monthly expenses in other areas of the business
- Focus on selling MIS, IPFLEX, Mobility, and retaining customers through renewals
- Ending 2007 with 127% NSR
- Ending 2010 with 100.89% TBR with a 2.8% growth from January
Sales Support Manager
Pacific Bell Telephone Company
Sacramento, United States
06.1998 - 05.2007
- Responsible for supporting a $6 million-dollar Senior Account Manager module
- The module consisted of 10 multi-locations accounts with complex data and voice applications
- My experience included provisioning, scheduling, and overseeing aggressive implementations for ATM, Frame Relay, Sonet, MPLS and voice and other data applications
- Extended knowledge in complex voice services such as Centrex IS, PRI, and 900 services
- In 2006 to 2007 transferred with merger to Select Accounts as a Field Service Manger working with multiple Accounts and teams for support and implementations
- Excellent communication skills with customers, facilitating escalations and working amongst my peers
- I am detailed oriented and well organized, which allows me to meet or exceed customer expectations and SBC corporate objectives
- I am skilled in Excel for project management, Visio, Business Objects and other account management and analysis tools
- Key customer projects include: Raley's (CA Grocery Chain) - I actively installed 142 locations of FRAME/ATM through SBCLD within a 30-day hard deadline
- This was a network taken from Sprint and customer requests were highly demanding and very visual within the company
- Other products under this project also included SONET, DS3's, PRIs, and various locations of voice lines
- Pacific Coast Companies - Contained 84 sites of FRAME/ATM services that were a combination of ASI and SBCLD
- Other products included PRI's, DS3's and voice services
- Recognition: VP Service Excellence 2004, Vice President's Club 2003, Service Excellence Winner 2003, SSM Top Performer 2002, President's Star Performance Award 2001
Account Management Specialist
Telco Communications
Pleasanton, United States
07.1997 - 05.1998
- The primary source for account management of all accounts within Northern California
- Managed over 300 accounts with a 98.9 retention level
- Responsible for all account maintenance including billing discrepancies, upselling, retention of all accounts, and complete customer satisfaction
- This was a very strong prem-based one on one customer interaction position
Education
Business Administration and Management - General
Saint Mary's College of California
05.1997
Skills
- Territory Growth
- Support Management
- Lead prospecting
- Strategic outreach
- Relationship building and management
- Revenue retention
- Account strategy development
- Project Management
- Time management abilities
- Sales Cycle Management
- Multitasking
- Professionalism
- Account development
- Listening Skills
- Cross selling
- Problem-solving ability
- Sales funnel management
- Upselling strategies
- Systems and software expertise
- Sales proposal development
- Territory Management
- Solution selling
Accomplishments
- 2023 Q3 Sales Excel Winner
- VP Service Excellence 2004
- Vice President’s Club 2003
- Service Excellence Winner 2003
- SSM Top Performer 2002
- President’s Star Performance Award 2001
References
References available upon request.
Timeline
Account Manager 2 - Mid Markets Platinum
AT&T
07.2023 - Current
Client Solutions Executive 2 - SLED State of CA
AT&T
05.2019 - 07.2023
Client Solutions Executive 2 - Integrated FIRSTNET
AT&T
06.2018 - 05.2019
Client Solutions Executive 2 - Mid Markets
AT&T
07.2013 - 05.2018
Sales Solutions Consultant
AT&T
03.2011 - 06.2013
Account Manager - Mid Markets
AT&T
05.2007 - 03.2011
Sales Support Manager
Pacific Bell Telephone Company
06.1998 - 05.2007
Account Management Specialist
Telco Communications
07.1997 - 05.1998
Business Administration and Management - General
Saint Mary's College of California