Jennifer Hutto

Provided litigation strategy for Eaton and Pallisade fire claims

Provided guidance to clients on policy language and processes

Investigated claims and policy

Gathered evidence for litigated claims

• Verified facts of loss and analyzed coverage
• Collected and reviewed all loss related facts
• Maintained consistent communication with insureds, contractors, and insured representatives
• Coordinated appraisal process
• Applied advanced negotiation skills to resolve disputed claims
• Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines
• Participated in cross-functional teams to review policies and procedures, resulting in improved operational efficiency across multiple departments within the organization

• Handled average caseload of 140 claims on average
• Handled large loss complex claims from the desk
• All perils
• Estimating using Xactimate
• Issued payments within authority limits
• Litigated claims
• Maintained large caseload without compromising quality
• Adjusted large loss contents claims
• Evaluated damages and negotiated settlements
• Coordinated investigations with field teams and vendors
• Prepared summaries of damage, payments, and policy

• Worked staff position handling commercial and personal lines
• Outside and desk handling
• Negotiated and paid settlements within authority limits
• Large loss claims handling
• Commercial claims handling
• Made coverage decisions based on policy language and limits
• Mentored junior claim handlers
• Closed 40-60 claims per month on average

• Flood, fire, wind, and hail claims
• Outside handling
• Utilized Xactimate for estimates
• Large loss claims
• Followed company standards for firm and carrier
• Determined coverage
• Investigated claims for possible fraud
• Issued payments
• Maintained consistent contact with insureds, contractors, and representatives