Jennifer Hyatt
Summary
Talented and driven individual with experience working with teams to accomplish short- and long-term project goals. Areas of expertise include highly effective communicator and problem solver.
Overview
18
18
years of professional experience
Work History
Clayton Discover Supervisor
Clayton Homes
Maryville, TN
08.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Lead Generation
- Reporting on metrics used to gauge team performance
- Completed yearly PDC's, set realistic goals and determined pay raises
- 2021-Streamlined changes within department; implemented training with team to move from quantity focus to quality focus with interactions with customers
- Assisted with onboarding and training of new Specialists
- Created and implemented Competitions within department
- Created and implemented games to boost moral
Mortgage Claims Supervisor
Clayton Homes
Maryville, TN
05.2013 - 08.2014
- Monitored team performance, enforcing compliance with claims processes and procedures
- Approved disbursement checks for customers
- Determined proper course of action for claims processing
- Assisted with automation of claims process
- Documented and communicated timely claims information while supporting accurate outcomes
Team Leader of Collections
Clayton Homes, Inc
Maryville, TN
12.2003 - 04.2013
- Led 6-11 team members in Collection Procedures, trained new team members
- Routinely met and exceeded delinquency goals set
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Developed games and competitions to increase team member engagement
Senior Account Representative
Clayton Homes
Maryville, TN
01.2005 - 07.2007
- Assisted with interviews and training new team members
- Assisted with Hola Festival 2010
- Assisted with UT Kickoff Cookout 2010 and 2011
- In 2012 implemented call quality meetings within our team; which enabled our team to achieve 79% goal success rate
- Began new hire call quality meetings in 2012; this enabled new team members to focus on their communication skills
- Identified issues with proactive approach and resolved or escalated problems
- Coached and mentored team members to improve team performance and delinquency goals
Assistant Operations Director
Court
Knoxville, TN
11.1998 - 05.2002
- Scheduling of employees, ordering supplies, ensuring member satisfaction, daily operations, fitness trainer
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Education
Bachelor of Arts - Spanish
University of Tennessee
2003
Skills
- Document management
- Department collaboration
- Sales proficiency
- Lead Development
- Call center experience
- Team Training
Timeline
Clayton Discover Supervisor
Clayton Homes
08.2014 - Current
Mortgage Claims Supervisor
Clayton Homes
05.2013 - 08.2014
Senior Account Representative
Clayton Homes
01.2005 - 07.2007
Team Leader of Collections
Clayton Homes, Inc
12.2003 - 04.2013
Assistant Operations Director
Court
11.1998 - 05.2002
Bachelor of Arts - Spanish
University of Tennessee
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