JENNIFER ICABALZETA
SARASOTA,FL
Summary
To provide exceptional customer service in a wellness-focused environment by ensuring smooth front desk operations, creating a welcoming atmosphere for clients, and supporting the team in delivering high-quality care
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Dedicated 301 auto sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Manager
DAY WELLNESS CENTER
08.2024 - Current
- Greet clients and assist with check-in/out
- Schedule and confirm appointments
- Process payments and manage the front desk
- Keep the reception area clean and welcoming
- Support staff with daily operations
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Business Operations Manager
301 Auto Repair
01.2019 - 01.2025
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Performed functional product reviews to detect verified weaknesses in retail products and software solutions.
Waitress/Bartender Trainer
Pacific Rim Restaurant
04.2019 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Coordinator
Victoria Secret
05.2022 - 07.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
Restaurant Manager
Ginza Sushi
11.2015 - 01.2022
- Hired, trained, and coached over 25+ staff members on service skills, food & beverage knowledge, and health & safety standards
- Reduced variable costs by 9% through tighter controls on overtime expenditures and inventory waste
- Assisted restaurant in needs when short-staffed; bartender, sushi chef, dishwasher, payroll, employee schedules, hiring
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor of Accounting - Accounting Operations
Suncoast Technical College
10.2025
High School Diploma -
Sarasota High School
Sarasota, FL05.2012
Skills
- Strategic planning
- Operations management
- Hiring and training
- Scheduling and coordinating
- Project management
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Coaching and mentoring
- Inventory management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
DAY WELLNESS CENTER
08.2024 - Current
Coordinator
Victoria Secret
05.2022 - 07.2024
Waitress/Bartender Trainer
Pacific Rim Restaurant
04.2019 - 08.2024
Business Operations Manager
301 Auto Repair
01.2019 - 01.2025
Restaurant Manager
Ginza Sushi
11.2015 - 01.2022
Bachelor of Accounting - Accounting Operations
Suncoast Technical College
High School Diploma -
Sarasota High School
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