Jennifer I. Cox
Montgomery,AL
Summary
Reliable and safety-driven professional with a background in transportation and extensive experience supporting individuals with disabilities in para transit and community settings and taking on the role of being a caregiver. With a track record of strict safety protocol compliance, precise data logging, and compassionate caregiving. Seeking to transition skills in environment management and client safety into an entry level Behavior Technician role.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shuttle Bus Driver
Transdev
Auburn, AL
12.2025 - 06.2026
- Maintained strict compliance with safety regulations, transport laws, and organizational policies to ensure zero-incident operations.
- Executed emergency response protocols efficiently during unexpected crises or behavioral disruptions.
- Employed proactive communication and calming techniques to safely diffuse high-stress situations and manage challenging passenger behaviors.
- Assisted passengers with diverse physical, cognitive, and behavioral needs, ensuring a supportive and inclusive environment.
- Communicated effectively with dispatchers, supervisors, and maintenance teams to ensure seamless daily operations.
- Coordinated tight schedules and adjusted routes dynamically to changing conditions while maintaining composure.
- Built rapid rapport with diverse daily population, fostering a welcoming and cooperative atmosphere.
- Managed environmental variables (noise, seating arrangements, temperature) to optimize passenger comfort and minimize behavioral triggers.
- Documented detailed, objective logs of daily events, safety concerns, and behavior incidents with high accuracy.
Bus Driver/Office assistant
Auburn University at Montgomery
Montgomery, Alabama
06.2024 - 10.2025
- Enforced safety protocols consistently to reduce behavioral incidents and ensure physical well-being.
- Managed high-stress transit disruptions by applying proactive de-escalation techniques to maintain a calm environment.
- Monitored passenger dynamics to identify behavioral triggers and prevent escalation during transit.
- Adapted transit plans efficiently during unexpected schedule changes to minimize passenger distress and confusion.
- Executed daily schedules and routing plans, enhancing passenger predictability and reducing anxiety.
- Documented daily transit logs and behavioral incidents accurately, supporting regulatory compliance and operational integrity.
- Reported safety and behavioral trends to management, informing improvements in routing and passenger accommodations.
- Maintained strict confidentiality regarding passenger records, medical needs, and behavioral history.
Shuttle Bus Driver for SCAD
Transdev
Atlanta, GA
10.2023 - 06.2024
- Transported passengers safely to various destinations throughout the service area.
- Conducted pre-trip vehicle inspections to ensure safety and compliance standards.
- Adhered to local traffic laws and company policies while driving shuttle routes.
- Followed schedules and routes to maintain timely arrivals and departures.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Communicated regularly with dispatch regarding changes in route or schedule due to weather or other factors impacting travel times.
- Organized transportation schedules to minimize passenger wait times during peak hours.
- Collaborated with team members to resolve passenger concerns, enhancing service quality.
- Supported riders with disabilities by operating transportation assistance equipment.
- Reported any mechanical issues or maintenance needs to supervisor immediately.
City Bus Shuttle Driver
Valley Transportation of MA
Nantucket, MA
07.2023 - 10.2023
- Pick up and drop off passengers in a safe and timely manner while following a fixed route.
- Conducted pre and post trip bus inspections to ensure safe and reliable service.
- Welcomed and guided passengers at the station to ensure a positive experience. to promote a welcoming atmosphere.
- Provided information and guidance to island visitors to enhance their experience.
Delta Employee Shuttle
Unifiservice
College Park, GA
01.2023 - 07.2023
- Facilitated safe transport of Delta employees from parking lot to airfield.
- Operated Vicinity Shuttle Bus to ensure safe and timely transport of Delta employees.
- Greeted flight crew members, flight attendants, and passengers to create a welcoming atmosphere.
- Resolved issues for customers with knowledgeable and friendly service to enhance satisfaction.
- Performed routine responsibilities to maintain operational standards.
GRTA Xpress Bus Driver
GRTA Express Bus
Forest Park, GA
08.2022 - 01.2023
- Transported passengers to and from designated Park and Rides and city locations, ensuring timely and reliable service.
- Ensured passenger safety and security by strictly following established safety protocols during all operations.
- Conducted DVIR pre and post trip inspections to maintain vehicle compliance and operational safety.
- Operate an MCI Coach Bus throughout the City and perimeter of Atlanta.
Family Caregiver
Leave of Absence
Gary, Indiana
08.2021 - 07.2022
- Dressed minor wounds, managed special diets, and assisted with daily living needs to enhance overall well-being.
- Managed medication dosages, schedules, and monitored for potential side effects.
- Staying calm and taking fast, decisive action during medical crises.
- Coordinated with insurance providers, pharmacies, and clinical teams to ensure seamless care and support.
- Managed tense family dynamics and difficult service provider interactions with grace to foster a collaborative care environment.
- Juggled complex calendars, medical appointments, and daily household duties.
- Adaptability to routines or health conditions changing that sometimes change without warning.
V-Line Bus Driver/ Dispatcher
Royal Excursion
Mishawaka, IN
02.2021 - 08.2021
- Executed fixed route with safety, timeliness, and courtesy.
- Executed fixed route deviations to accommodate passengers with disabilities.
- Drove cutaway bus, ensuring timely transportation for passengers.
- Answered inbound calls as dispatcher, assisting passengers and drivers efficiently.
- Set up bus lineup for the next day as well as schedule trips for passengers with disabilities.
- Clean and fuel the bus at the end of shift and perform DVIR inspections.
- Collected and emptied fare boxes to maintain accurate records. and collect driver paperwork at the end of shift.
- Input data and fare amounts as well as any maintenance write-ups.
Transit Operator
Mountain Line
Missoula, MT
06.2020 - 10.2020
- Drove fixed route safely and on time, picking up passengers at designated stops.
- Operated various bus models, ensuring reliable transportation for passengers.
- Assisted in securing passengers with disabilities, promoting safety and comfort during transit.
- Perform pre and post trip inspections filling out a DVIR.
- Have a courteous demeanor and answer and assist passengers.
START Transit Operator/ADA Driver
Town of Jackson
Jackson, WY
06.2019 - 05.2020
- Transported passengers with disabilities door to door, enhancing accessibility and independence.
- Drove fixed route safely, timely, and courteously, ensuring passenger comfort and satisfaction.
- Operate a Gillig Hybrid, MCI and Cutaway Bus.
- Scheduled appointments to facilitate transportation for individuals with disabilities. for ADA passenger requests.
- Process cash and card payment transactions for ticket purchases.
- Clean and maintain vehicles throughout the shift.
- Answer visitors’ questions about local amenities.
Cashier
Wal-Mart Super Center
Kalispell, MT
08.2018 - 12.2018
- Greeted and assisted customers with shopping needs to enhance their experience.
- Assisted customers as a shopping helper.
- Operate a register while scanning items being purchased in the store.
- Process customer orders in a quick and efficient manner.
- Assisted customers with self-checkout transactions and efficiently processed returns.
- Ensured work area was clean to promote efficient operations. and return items to stock.
- Dismantled product displays to facilitate inventory management. and set up product display shelves.
Transit Bus Driver
Steamboat Springs Transit
Steamboat Springs, CO
10.2016 - 08.2018
- Drive passengers in a safe and timely manner following a set schedule.
- Operate a Gillig Phantom, Hybrid or MCI transit bus on a fixed route.
- Delivered exceptional customer service, fostering a welcoming environment for passengers.
- Enhanced passenger experience through proactive customer service and assistance.
- Conducted thorough maintenance checks on the bus, ensuring safety and reliability throughout the shift.
- Basic cleaning and fueling of the bus at the end of the shift.
Red Bus Driver
Xanterra of Glacier National Park
Columbia Falls, MT
06.2016 - 07.2017
- Transported guests safely throughout park, ensuring enjoyable tour experiences.
- Maintained calm and courteous demeanor while engaging with guests, enhancing overall satisfaction.
- Gave guided tours of Glacier National Park while driving a 1937 Red Bus.
- Ensured bus was cleaned and fueled at end of shift, contributing to operational readiness.
MD Wise Paratransit Driver
Ride Right
Valparaiso, IN
09.2015 - 06.2016
- Employed proactive de-escalation techniques to calm anxious or agitated passengers, maintaining a safe and predictable environment.
- Executed emergency protocols and crisis management procedures during medical or behavioral updates, safeguarding passenger safety.
- Maintained professional boundaries and delivered empathetic support during moments of high client distress.
- Managed diverse passenger populations, including individuals with autism, dementia, and physical disabilities, fostering emotional and physical comfort.
- Adapted communication styles to meet the unique non-verbal or alternative communication needs of individual passengers.
- Reported client safety concerns or noticeable behavioral shifts immediately to dispatch and supervisors to ensure continuity of care.
- Documented daily ride logs, behavioral incidents, and safety violations accurately, ensuring compliance with federal and local transit regulations.
- Maintained strict confidentiality of passenger personal information and medical destinations in compliance with privacy protocols.
- Maintained compliance with safety regulations by conducting daily inspections of specialized mobility equipment.
Education
High School Diploma -
Southeast Whitfield County High School
Dalton, GA05-2000
Skills
- Safety compliance
- Emergency response
- Accurate documentation
- Client assistance
- Passenger behavior monitoring
- Time management
- Problem solving
- Team collaboration
- Adaptive communication
- Patience and empathy
Certification
- Class B CDL with Passenger Endorsement
- Certified Training on securing mobility devices for passengers with disabilities and ADA compliance.
- Certified Safety and Defensive driving techniques.
- CPR certification (renewal pending)
Timeline
Shuttle Bus Driver
Transdev
12.2025 - 06.2026
Bus Driver/Office assistant
Auburn University at Montgomery
06.2024 - 10.2025
Shuttle Bus Driver for SCAD
Transdev
10.2023 - 06.2024
City Bus Shuttle Driver
Valley Transportation of MA
07.2023 - 10.2023
Delta Employee Shuttle
Unifiservice
01.2023 - 07.2023
GRTA Xpress Bus Driver
GRTA Express Bus
08.2022 - 01.2023
Family Caregiver
Leave of Absence
08.2021 - 07.2022
V-Line Bus Driver/ Dispatcher
Royal Excursion
02.2021 - 08.2021
Transit Operator
Mountain Line
06.2020 - 10.2020
START Transit Operator/ADA Driver
Town of Jackson
06.2019 - 05.2020
Cashier
Wal-Mart Super Center
08.2018 - 12.2018
Transit Bus Driver
Steamboat Springs Transit
10.2016 - 08.2018
Red Bus Driver
Xanterra of Glacier National Park
06.2016 - 07.2017
MD Wise Paratransit Driver
Ride Right
09.2015 - 06.2016
High School Diploma -
Southeast Whitfield County High School