Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Jennifer Iles

Manager
Vancouver,WA

Summary

I am an enthusiastic Assistant Manager with 18+ years of experience supervising staff in Retail and Food Industries. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product expertise, including competitive offerings, pricing and market positioning.

Overview

3
3
years of post-secondary education
22
22
years of professional experience

Work History

Assistant Manager

Taco Bell
Vancouver, WA
03.2020 - 08.2021
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security and handled incidents calmly.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Ensured staff followed CDC recommendations.

Mail Handler Assistant

USPS
Portland, OR
10.2020 - 01.2021
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Worked flexible hours; night, weekend, and holiday shifts.

Administrative Assistant

William C Earhart
Portland, OR
08.2020 - 10.2020
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Assistant Manager

IHOP
Vancouver, WA
06.2016 - 03.2020
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased sales revenues by 84% over 2.5 year period by promoting complementary products and educating customers about store promotions.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Completed every Thursday and Sunday inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Supervisor

Home Depot
Vancouver, WA
07.2003 - 11.2019
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Ran and Supervised multiple departments throughout my time at Home Depot, such as, Front End, Receiving, Appliances, and Pro Desk.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Delegated tasks to others on grooming team.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Interviewed, hired and trained new employees for multiple positions.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.

Education

High School Diploma -

Cortez High School
Phoenix, AZ
06.1996 - 05.1999

Skills

Employee performance evaluations

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Timeline

Mail Handler Assistant

USPS
10.2020 - 01.2021

Administrative Assistant

William C Earhart
08.2020 - 10.2020

Assistant Manager

Taco Bell
03.2020 - 08.2021

Assistant Manager

IHOP
06.2016 - 03.2020

Supervisor

Home Depot
07.2003 - 11.2019

High School Diploma -

Cortez High School
06.1996 - 05.1999

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