Jennifer Imerini
St. Augustine,FL
Summary
Dynamic leader with a proven track record in medical sales operations at Kestra Medical, driving revenue growth and innovation. Expertise in strategic planning and team development, successfully expanding clinical services from zero to 200 contractors, enhancing operational efficiency and achieving significant cost savings. Committed to delivering value-added solutions in healthcare.
Overview
12
12
years of professional experience
Work History
Director of Field Service Operations
Kestra Medical
Seattle, WA
01.2021 - Current
- Company Overview: A publicly held company that develops wearable durable medical devices and digital healthcare technologies for cardiac patients.
- Instrumental role in building the department from scratch.
- Provides executive leadership across high-performing clinical field teams of specialists and educators as well as remote teams of coordinator administrators and care advocates in handling back-end operations.
- Collaborates with executive leadership on key projects, manages a team of 30, oversees 400 contractors, and handles a $10M Budget.
- Grew the clinical services team from zero to 200 contractors in Year 1, creating on-boarding, HR, contracting, and consistent training processes to support them.
- Expanded leadership to manage 4 departments: training, HR, the helpline, and clinical field operations in Year 2.
- Introduced mobile apps for the field team, saving $2M, and improved revenue cycle management by $6M through better patient usage tracking.
- Led successful turnarounds of the helpline, training, and order processing within 90 days.
- Rolled out a national clinical support team and redesigned 3 departments, including role creation and restructuring.
- Develop end-to-end software improvements for workflows within integrated ecosystems.
- Provides expert consultation on Challenger sales and enablement.
- Conducts clinical and field-based gap analyses and initiatives.
- A publicly held company that develops wearable durable medical devices and digital healthcare technologies for cardiac patients.
Global Director of Sales, Training & Medical Education
Zimmer Biomet
Jacksonville, FL
01.2019 - 12.2021
- Company Overview: A global medical technology leader offering innovative implants and digital technologies across all stages of the patient journey.
- Managed sales training and medical education departments in specialty surgical lines covering thoracic, cardiac, brain, neuro, and CMS.
- Played a key role in multiple mergers and acquisitions.
- Led a team of 8 and managed a $10M budget.
- Introduced a new learning management system on Maestro for the field team and globally revamped the medical education and sales training programs.
- Reduced on-boarding and virtual sales training times by 66%.
- Pivoted Medical Education to virtual programs with a 9.4/10 average rating during COVID.
- Authored a business development playbook for 9 surgical specialties.
- A global medical technology leader offering innovative implants and digital technologies across all stages of the patient journey.
Global Sales Training Manager
Abiomed
Danvers, MA
01.2017 - 12.2019
- Company Overview: Medical technology company that researches, develops, manufactures, and sells devices that support and recover the heart.
- Built and launched a commercial training program from the ground up, including an app with access to training content.
- Identified training needs in the field to enhance sales tools and optimize team performance.
- Created a custom global sales process for the field sales team, generating an additional $18M in the first quarter.
- Enhanced field sales readiness for 200+ new hires by standardizing messaging and business planning through a tailored Salesforce CRM.
- Spearheaded the adoption of new messaging, implemented the Challenger sales methodology, and established company-wide SOPs for content management, achieving 100% satisfaction.
- Developed and launched 2 software applications globally within 12 months.
- Medical technology company that researches, develops, manufactures, and sells devices that support and recover the heart.
Global Sales Director
Ebix Life Sciences
Hartford, CT
01.2016 - 12.2017
- Company Overview: A training and education company that specializes in developing custom and off-the-shelf learning solutions for the medical industry.
- Consultant for 50+ pharmaceutical and medical device companies, creating award-winning training programs and building Learning Management Systems (LMS) for clients.
- Managed training meetings and programs while overseeing a team of 3 and a sales quota of $1M in revenue per year.
- Developed a training program for Purdue, rolled it out organization-wide to enhance tiered payor messaging with providers, and helped design a custom LMS.
- Improved the Sales Directors' RFP processes, reducing completion times by 78%.
- A training and education company that specializes in developing custom and off-the-shelf learning solutions for the medical industry.
Global Director of Medical Education & Sales Training
Novadaq/Stryker
Hartford, CT
01.2014 - 12.2016
- Company Overview: Global Medtech company offering products and services in the areas of medical, surgical, neurotechnology, orthopedics, and spine.
- Established and launched national training programs.
- Designed on-line training for the sales team and created and implemented physician training programs.
- Organized a roundtable forum for surgeons worldwide to discuss challenging cases.
- Managed 6 employees across 2 departments and was responsible for a $10M budget.
- Saved the company $200K annually in on-boarding costs by developing a virtual training platform.
- Led the expansion of the sales team from 60 to 200 members, resulting in a $7.5M revenue increase within first 6 months.
- Increased attendance at a major educational summit by 420% in 12 months.
- By implementing a 'Train the Trainer' program and a new sales process, certified 12 new sales trainers and reduced turnover by 36%.
- Strategic sales training efforts drove sales from 39% to 58% over 18 months.
- Global Medtech company offering products and services in the areas of medical, surgical, neurotechnology, orthopedics, and spine.
Education
Chief Operating Officer Certificate - Chief Operating Officer
MIT XPro
Cambridge03-2025
MBA - Organizational Leadership
Walden University
Minneapolis, MN12-2015
Bachelor of Science - Nutrition
Virginia Polytechnic Institute & State University
Blacksburg, VASkills
- Commercial leadership
- Strategic planning
- Medical sales operations
- Innovation and transformation
- Team leadership
- Visionary leadership
- Team development
- Customer focus
- Market development
- Value-added solutions
- Product management
- Coaching and mentoring
- New product development
- Revenue growth
Earlier Experience
- Ethicon Inc., Hartford, CT, Senior Hernia, Thoracic, Bariatric Sales Executive, Specialized in bariatric, general surgery, thoracic, and cardiothoracic procedures across Connecticut, upstate New York, and part of western Massachusetts. In first year with the company, won the President’s Club and sold over $1M worth of laparoscopic hernia staplers, known as 'Secure Strap.' Consistently achieved an average of 125% of sales goals YOY. One of the 10 representatives, out of 75, chosen to become a National Product Line Speaker.
- Sunovion Pharmaceuticals, Territory Sales Manager
- Norcom Insurance, Account Executive
- Chubb-Executive Risk Indemnity Inc., Healthcare Underwriter
- Lloyds of London, Loss Adjuster
Professional Development
Advisory Board Member, Disruptive Innovation & Leadership, Stetson University
Timeline
Director of Field Service Operations
Kestra Medical
01.2021 - Current
Global Director of Sales, Training & Medical Education
Zimmer Biomet
01.2019 - 12.2021
Global Sales Training Manager
Abiomed
01.2017 - 12.2019
Global Sales Director
Ebix Life Sciences
01.2016 - 12.2017
Global Director of Medical Education & Sales Training
Novadaq/Stryker
01.2014 - 12.2016
Chief Operating Officer Certificate - Chief Operating Officer
MIT XPro
MBA - Organizational Leadership
Walden University
Bachelor of Science - Nutrition
Virginia Polytechnic Institute & State University
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