Jennifer Ingerson
Summary
Adept at enhancing customer satisfaction and streamlining office workflows, I leveraged my strong problem-solving and scheduling abilities at Shippee Family Eye Care and Weeks Medical Center. My expertise in sensitive information handling and exceptional customer service skills led to improved patient care and reduced no-shows.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Shippee Family Eye Care
12.2009 - Current
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Medical Appointment Scheduler
Weeks Medical Center
07.2001 - 12.2009
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
Education
High School Diploma -
White Mountain Regional High School
Whitefield, NH06.2000
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Front Office Management
- Filing
- Sensitive information handling
Timeline
Front Desk Receptionist
Shippee Family Eye Care
12.2009 - Current
Medical Appointment Scheduler
Weeks Medical Center
07.2001 - 12.2009
High School Diploma -
White Mountain Regional High School
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