Jennifer Irvin
Gilbert,AZ
Summary
Results-driven professional with extensive experience in team leadership and operations management. Proven ability to enhance employee productivity through effective training and mentoring. Committed to delivering exceptional customer service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager/ General Manager/ Asst Manager
Hungry Howies
10.2024 - Current
- Developed training materials to improve onboarding processes for new employees.
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored staff to enhance team productivity and performance.
- Facilitated communication between front-of-house and kitchen staff to streamline operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Materials Associate
Silent Aire
11.2024 - 12.2025
- Managed inventory levels to ensure timely availability of materials for production processes.
- Coordinated material flow between departments to optimize operational efficiency and reduce delays.
- Conducted regular inspections of materials to ensure compliance with quality standards and specifications.
- Trained new team members on safety protocols and operational procedures to maintain workplace safety.
Pick up Lead
Frys
03.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Works with Customers who have complaints to ensure they leave the store satisfied with the service provided.
- Assisted the Department Manager in all things necessary to help keep the department running smoothly
- Help manage schedule to ensure the appropriate coverage in the department at all times.
Online Grocery Pickup Associate
Walmart
01.2021 - 02.2022
- Coordinated online grocery order fulfillment to ensure timely and accurate deliveries.
- Managed inventory levels, optimizing stock availability for customer orders.
- Trained new associates on best practices for order picking and customer service.
- Implemented process improvements to enhance overall efficiency in order preparation.
Crew/Assistant Manager/ Co- Manager
Little Caesars Pizza
08.2016 - 12.2020
- Assisted in daily food preparation and inventory management to ensure operational efficiency.
- Supported team in maintaining cleanliness and adherence to health standards during peak hours.
- Operated point-of-sale system, processing customer transactions accurately and efficiently.
- Collaborated with team members to deliver excellent customer service and resolve issues promptly.
- Assisted with Hiring,Training,and mentoring new staff members
- Managed inventory control,Cash Control,Opening and Closing Procedures
- Assisted in preparation and cooking of menu items to ensure consistent quality.
Education
High School Diploma -
Gilbert High School
1101 E. Elliot Rd05-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee performance evaluations
- Recruiting and interviewing
- Operations management
- Employee scheduling
- Task delegation
- Team motivation
- Problem-solving
- Time management
Timeline
Materials Associate
Silent Aire
11.2024 - 12.2025
Assistant Manager/ General Manager/ Asst Manager
Hungry Howies
10.2024 - Current
Pick up Lead
Frys
03.2023 - 01.2024
Online Grocery Pickup Associate
Walmart
01.2021 - 02.2022
Crew/Assistant Manager/ Co- Manager
Little Caesars Pizza
08.2016 - 12.2020
High School Diploma -
Gilbert High School