Jennifer Isbell
Scottsboro
Summary
Dynamic professional with a proven track record at BriovaRx Specialty Pharmacy, excelling in patient information management and client communication. Adept at securing prior authorizations and enhancing client satisfaction through effective problem resolution. Recognized for leadership abilities and reliability in high-pressure environments, ensuring seamless operations and superior service delivery.
Overview
21
21
years of professional experience
Work History
Intake Coordinator
BriovaRx Specialty Pharmacy
Huntsville
04.2016 - 01.2018
- Gathered and inputted patient information.
- Verified insurance.
- Acquired Prior Authorizations.
- Addressed and resolved client concerns or complaints related to the intake process.
- Maintained accurate records of client intakes in electronic database system.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Provided information and referrals to clients for additional resources and support services.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Coordinated with external agencies and community partners to facilitate referrals and access to services.
Assistant Store Manager
Walmart
Scottsboro
06.1997 - 04.2007
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coached and developed store associates through formal and informal interactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Associate of Science - Paralegal Studies
North East Alabama Community
Rainsville, ALSkills
- Patient information management
- Insurance verification
- Prior authorization
- Client communication
- Data entry
- Record keeping
- Referral coordination
- Customer service
- Data entry accuracy
- Customer service management
- Reliability
- Leadership and change management
- Office equipment operation
References
References available upon request.
Timeline
Intake Coordinator
BriovaRx Specialty Pharmacy
04.2016 - 01.2018
Assistant Store Manager
Walmart
06.1997 - 04.2007
Associate of Science - Paralegal Studies
North East Alabama Community
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