Summary
Overview
Work History
Education
Skills
Data Skills
Interests
Certification
Timeline
OfficeManager
JENNIFER ITKOWITZ

JENNIFER ITKOWITZ

Suffern,NY

Summary

Highly adaptable and motivated professional with emphasis on flexibility, leadership, and a strong work ethic. I thrive on connecting with individuals from all walks of life and excel in office administration duties. Taking on projects eagerly, finding fulfillment in daily interactions with colleagues and external contacts. A collaborative leader who fosters an engaged and empowering work environment by collaborating with team members. Expertise lies in cultivating and nurturing relationships with diverse stakeholders in fast-paced and dynamic settings.

Overview

2025
2025
years of professional experience

Work History

Office Manager

Weed Patrol
03.2024 - 12.2024
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Ruff Cuts Grooming

Ruff Cuts/Patricia Puleo
07.2022 - 02.2024
  • Developed strong relationships with clients, resulting in repeat business and positive referrals.
  • Contributed to a harmonious workplace culture by actively participating in team meetings and offering constructive feedback and suggestions.
  • Enhanced customer satisfaction through attentive listening and addressing individual pet needs.
  • Ensured a clean and sanitary environment for pets by regularly disinfecting workstations and tools.
  • Promoted a safe working environment by adhering to safety protocols and reporting hazards immediately.
  • Educated clients on proper at-home maintenance routines to promote healthy coats between grooming sessions.
  • Managed inventory of grooming supplies, maintaining optimal stock levels for uninterrupted service delivery.
  • Streamlined appointment scheduling process to maximize efficiency and accommodate client preferences.
  • Collaborated with other team members to identify areas of improvement in the grooming process, implementing changes for better results.
  • Kept detailed records to track each pet''s progress and specific requirements, ensuring consistent quality across visits.
  • Provided exceptional customer service experiences by promptly addressing concerns or special requests from clients.
  • Assisted in creating a comfortable atmosphere with personalized care, reducing pet stress during grooming appointments.
  • Handled difficult pets with patience and compassion, earning trust from both pets and their owners over time.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Reset procedure rooms between appointments and disinfected equipment.

Private Nanny

Self-employed
09.2016 - 06.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Assisted with homework and school projects, fostering a love for learning in the children.
  • Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
  • Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
  • Encouraged social interactions through playdates, group outings, and community events.
  • Taught children everyday skills and language.
  • Taught children basic life skills, manners and personal hygiene.
  • Assisted with light housekeeping duties as well as running errands.
  • Transported children to and from school, medical appointments, and extra-curricular activities.

Office Manager

Sharon Saka Associates
01.2002 - 08.2020
  • Performing a variety of management operations throughout the years for this nutritionist and wellness practice
  • Some of these include:
  • Transactions, payments and billing for patient accounts working in the Medisoft Network Professional Program
  • Drafting letters to various medical professionals
  • Assessing claims through Revenue Performance
  • Working daily with Office Hours Professional for Networks
  • Generating office organizational procedures
  • Management of employee schedules and daily office operations
  • Answering, screening and redirecting client calls with professionalism and efficiency
  • Managing client schedule and booking appointments
  • Implementing strong multi-tasking skills daily with ability to simultaneously manage various projects
  • Confidently greets and manages the flow of patients into the office throughout the day
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Direct Care Provider

Venture Industries
  • Provided care and rehabilitation to intellectually disabled individuals
  • Certified in medical administration
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Assisted patients with self-administered medications.
  • Documented vitals, behaviors, and medications in client medical records.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Improved patient well-being by providing personalized care and addressing individual needs.
  • Managed challenging situations using effective communication techniques while maintaining a calm demeanor under pressure.
  • Maintained detailed records of patients'' progress, communicating updates to supervisors and family members as needed.
  • Participated in ongoing professional development opportunities to remain current on best practices within the field of direct care provision.
  • Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
  • Maintained strict adherence to confidentiality guidelines regarding patient information.
  • Utilized strong organizational skills to manage multiple patient caseloads while consistently maintaining high standards of care.
  • Served as an advocate for patients'' rights, ensuring their voices were heard during medical appointments or care team meetings.
  • Provided medication management services, ensuring all prescribed medications were administered accurately and on time.
  • Supported patients'' emotional well-being by empathetically engaging in conversation and active listening.
  • Facilitated community outings for patients, fostering social engagement and improved quality of life.
  • Actively contributed to interdisciplinary team meetings focused on improving patient outcomes and overall quality of care.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Educational Assistant

Suffern Central School District
  • Under the supervision of assigned teacher, provided instruction to students in a variety of individual and group activities for the purpose of reinforcing instructional objectives, implemented IEP plans and ensured students success in school
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Maintained safety and security by overseeing students in recess environments.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Education

High School Diploma -

Suffern Central
Suffern, NY

Skills

  • Claims Oversight Leadership
  • Patient Records and Management
  • Thoroughness in Task Execution
  • Dietary Knowledge
  • Client Engagement
  • Personal Care Support
  • Effective Issue Resolution
  • Effective Team Collaboration
  • Engaged Listening Skills
  • Adaptable to New Challenges
  • Motivational Support
  • Timely Appointment Planning
  • Efficient Data Recording
  • Project Documentation
  • Empathetic Client and Customer Support
  • Effective Team Collaboration
  • Fast learner
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Trustworthy Performance
  • Proficient in Organization
  • Clear Communication
  • Maintaining records
  • Administrative support
  • Professional and mature
  • Schedule and calendar management
  • Workflow optimization
  • Customer relationship management (CRM)
  • Proofreading documents
  • Office management software
  • Clerical support
  • Front office management
  • Dedicated team player
  • Valid Driver's license

Data Skills

  • Microsoft Office Suite
  • Medisoft Network Professional

Interests

  • Community Cleanup
  • Enjoy participating in any activity for overall physical and mental well-being
  • Crafting and DIY Projects
  • Music
  • Hiking
  • Playing Sports
  • Kayaking
  • Stand-up Paddle boarding (SUP)
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings

Certification

Civil Service clerk (test on 2/22/25)

Timeline

Office Manager

Weed Patrol
03.2024 - 12.2024

Ruff Cuts Grooming

Ruff Cuts/Patricia Puleo
07.2022 - 02.2024

Private Nanny

Self-employed
09.2016 - 06.2020

Office Manager

Sharon Saka Associates
01.2002 - 08.2020

Direct Care Provider

Venture Industries

Educational Assistant

Suffern Central School District

High School Diploma -

Suffern Central

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JENNIFER ITKOWITZ