Jennifer Ivey
Waxahachie,TX
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence.
Overview
16
16
years of professional experience
Work History
Practice Administrator II
BSW DDA Plano Internal Medicine
10.2023 - Current
- Oversee daily practice operations of 23 IM providers and 40 employees to guarantee seamless service delivery for patients and providers alike.
- Responsible for strategic and daily operations of the practice.
- Achieves system goals by maintaining workflows that support, measure and achieve key clinical outcomes
- Designs operational plans for practice.
- Monitor workflow for continuous improvement opportunities.
- Foster a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Drives and owns the financial budget and outcome for the practice.
- Reviews monthly financial statements to ensure revenue and expenses are accurate. Reports and resolves any discrepancies with Accounting.
- Monitors and manages revenue cycle to ensure maximum reimbursement for the practice.
Manager of Clinical Operations II
BSW DDA Plano
06.2020 - 10.2023
- Manage daily activities in a 33 provider multi-specialty practice, to ensure efficient office operations, high quality, patient-centered care and compliance with established policies, procedures and standards
- Coordinates staffing for 17 direct reports, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits and implements policies, procedures, and objectives for practice that are aligned to the organization's objectives.
- Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
- Approves and contributes to in-service education programs for assigned personnel.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Manager of Clinic Operations I
BSW Direct Care/Functional & Integrative Medicine
02.2020 - 06.2020
- Manage daily activities in a 6 provider Primary care and Functional and Integrative medicine practice, to ensure efficient office operations, high quality, patient-centered care and compliance with established policies, procedures and standards.
- Coordinates staffing for 10 direct reports, coverage and procedures to ensure needs of the facility are met in a timely and effective manner.
- Develops, reviews, revises, submits and implements policies, procedures, and objectives for practice that are aligned to the organization's objectives.
- Interviews, selects, trains, supervises, evaluates, counsels and recommends termination of assigned employees.
Approves and contributes to in-service education programs for assigned personnel. - Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Clinical Supervisor
BSWH MSCI Las Colinas
08.2018 - 02.2020
- Coordinating and supervising the day-to-day activities of 17 clinical personnel and support staff.
- Mentored and trained new hires and junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Facilitate hiring of qualified personnel by interview applicants and making recommendations for employment.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
- EPIC subject matter expert
- Oversees compliance, training and maintenance of applicable license and certifications.
- Assist with patient rooming and clinical skills as needed for staffing challenges.
LVN/Clinical Coordinator
BSW Family Medicine Residency Garland
10.2013 - 08.2018
- Manage daily activities of Physician Office to ensure efficient office operations
- Develop, review, revise, submit and implement policies, procedures, and objectives for practice which are complimentary to HealthTexas Provider Network (HTPN) objectives
- Supervise maintenance of medical records and files.
- Supervise entry of charges, procedure codes, payments, and patient demographic information.
- Coordinate schedules and workflows for Medical Assistants.
- Assisted Resident Coordinator with schedules and events.
- Mentored and trained new hires and junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
- EPIC subject matter expert
Assistant Director of Nursing
Christian Care Senior Living
11.2016 - 05.2019
- Supervise staff in a 24 hour Assisted living Community
- Prepare daily staff schedules
- Ensure efficient care for Residents daily
- Conflict resolution for Residents, family, and staff
- Utilize EMR to assign daily care tasks for CNA
- Utilize EMR for medication handling and preparation
- Performed rounds to observe care and interview staff, residents, and families.
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Served as a role model for nursing staff by demonstrating exceptional clinical skills, ethical behavior, and commitment to continuous learning.
- Optimized staffing levels to maintain an appropriate nurse-to-patient ratio, promoting quality of care without exceeding budget constraints.
LVN Charge Nurse
Millbrook Nursing and Rehabilitation
10.2012 - 10.2013
- Act as charge nurse to Long-Term Care facilitie on an as need basis
- Administer medications to residents per MAR
- Administer insulin injections to residents per doctors’ orders
- Assess each resident for skin tears or any abnormalities at the start of shift
- Accurately document all assessments and nurses notes at the end of shift
- Documents a monthly summary and PRN nursing progress notes that reflects the care provided as scheduled
- Ensure vital signs and weights are completed and documented
- Complete an incident report as indicated and ensure adequate follow up is completed until resident is stable and /or incident resolved
- Fostered a positive work environment through mentorship, offering constructive feedback, and recognizing the achievements of fellow nurses.
Licensed Vocational Nurse
Urban Inter-Tribal Center of Texas
10.2008 - 09.2013
- Dispense medication to patients through our onsite pharmacy per doctors’ orders
- Maintain clinic pharmacy and keep accurate log of all medication and inventory
- Triage patients by priority prior to seeing provider for medical care
- Obtain cultures and swabs per doctors’ order
- Perform EKGs
- Administer injections per doctors’ orders
- Administer childhood immunizations based upon CDC immunization schedule, per doctors’ orders
- Obtain blood draws per doctors’ orders including CBC, CMP, Lipids, and urinalysis
- Assist providers with well women exams
- Provide diabetic teaching and education to diabetic patients
Licensed Vocational Nurse
Maxim Staffing Solutions
09.2008 - 01.2012
- Act as charge nurse to various Long-Term Care facilities on an as need basis
- Oversee 30 residents and 4 nurse aides per shift
- Administer medications to residents per MAR
- Administer insulin injections to residents per doctors’ orders
- Assess each resident for skin tears or any abnormalities at the start of shift
- Accurately document all assessments and nurses notes at the end of shift
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Cared for wounds, provided treatments, and assisted with procedures.
- Promoted patient safety through vigilant monitoring of vital signs and reporting any abnormalities to the appropriate healthcare provider promptly.
- Assisted with admissions, appointments, transfers, and discharges.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
06.2025
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
07.2024
Vocational Nursing - Nursing
El Centro College
Dallas, TX09-2008
Skills
- Operations Management
- Patient Relations
- Performance Improvement
- Electronic Health Records
- Policy and procedure development
- Performance Metrics
- HIPAA and OSHA regulations
- Clinical improvement initiatives
- Teamwork and Collaboration
- Problem-Solving
- Project Management
Accomplishments
- Member of the Health Texas Nursing Task Force where I review, revise, and implement policies and procedures for clinical skills and improvement.
- Served as a Member of the Core Competency Committee for Residency accreditation and excellence. I assist the committee with Physician evaluations and help to find ways for improvement for the Resident to meet graduation requirements.
- Trainer for clinical skills and performance.
- Ability to juggle multiple tasks simultaneously.
References
- Lezli Ragland, Sr. Social Worker, 214-995-1336
- Caitlin Deshone, HTPN Quality Improvement Coordinator, 989-493-0591
Timeline
Practice Administrator II
BSW DDA Plano Internal Medicine
10.2023 - Current
Manager of Clinical Operations II
BSW DDA Plano
06.2020 - 10.2023
Manager of Clinic Operations I
BSW Direct Care/Functional & Integrative Medicine
02.2020 - 06.2020
Clinical Supervisor
BSWH MSCI Las Colinas
08.2018 - 02.2020
Assistant Director of Nursing
Christian Care Senior Living
11.2016 - 05.2019
LVN/Clinical Coordinator
BSW Family Medicine Residency Garland
10.2013 - 08.2018
LVN Charge Nurse
Millbrook Nursing and Rehabilitation
10.2012 - 10.2013
Licensed Vocational Nurse
Urban Inter-Tribal Center of Texas
10.2008 - 09.2013
Licensed Vocational Nurse
Maxim Staffing Solutions
09.2008 - 01.2012
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Vocational Nursing - Nursing
El Centro College
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