Summary
Overview
Work History
Education
Skills
Related Work History
Timeline
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Jennifer Ivison

Reeds Spring,Mo

Summary

Dynamic professional with a strong background in office management, human resources, and program coordination. Proven ability to collaborate effectively across multiple levels of management and diverse teams to drive organizational success. Skilled in strategic planning, employee relations, and operational leadership, with a focus on enhancing workplace culture and program outcomes. Extensive experience in benefits administration, compliance, process improvement, and talent management. Known for building strong relationships, demonstrating high initiative, and maintaining meticulous attention to detail while delivering quality results under tight deadlines. Adept at managing resources, facilitating communication, and leading projects that support organizational goals and community engagement. Goal-oriented Human Resources Business Partner successful at planning business strategies, integrating policies and improving performance in diverse areas. Focused on implementing updates to increase employee morale, business efficiency and cost savings. Prepared to offer 10 years of progressive experience to make a lasting impact on company operations.

Overview

28
28
years of professional experience

Work History

Human Resources Business Partner

Table Rock Travel
Branson, Mo
04.2023 - 05.2025
  • Directed and coordinated daily program operations, ensuring the timely and efficient delivery of travel planning services to meet client needs and company objectives.
  • Developed and managed comprehensive scheduling systems for travel bookings and client itineraries, improving resource utilization, and enhancing customer satisfaction.
  • Oversaw financial tracking processes, including invoicing, payment reconciliation, and budget monitoring, ensuring fiscal responsibility and accuracy.
  • Led cross-functional collaboration between travel agents, administrative staff, and external vendors to streamline workflows and achieve program milestones.
  • Implemented inventory control and procurement procedures for office supplies and resources, maintaining optimal stock levels, and cost efficiency.
  • Maintained strict compliance with company policies, industry standards, and regulatory requirements, reducing operational risks, and supporting quality assurance efforts.
  • Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
  • Managed relationships with external vendors providing services related to human resources functions.
  • Analyzed program performance metrics and client feedback to identify improvement opportunities, contributing to continuous service enhancement, and increased client retention.
  • Facilitated training and support for team members to promote adherence to best practices, and enhance overall program effectiveness.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Conducted exit interviews with departing employees to understand the reasons for leaving the company.
  • Participated in investigations into complaints of workplace harassment or discrimination.
  • Maintained accurate records related to personnel activities such as hiring, terminations, promotions, leaves of absence.
  • Implemented employee recognition programs that reward achievement or excellence in performance.
  • Organized team building activities designed to promote collaboration among employees across departments.
  • Represented the organization at job fairs or other recruiting events in order to attract top talent.
  • Assisted in the development of succession planning initiatives for key positions within the organization.
  • Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
  • Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
  • Drove changes to different areas of operations to align company with HR strategies.
  • Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
  • Diagnosed potential personnel issues to create action plans to eliminate complications.

Human Resources Business Partner

Steed Companies
Kimberling City, Mo
08.2020 - 04.2023
  • Supports the marketing director in carrying out various strategies and tasks. Compiles, analyzes, and reports marketing data. Helps maintain client relationships.
  • Responsible for maintaining the company's internet and phone service.
  • Built and maintained the company intranet and company communication.
  • Created processes for Duckees Drive Thru for the employees and manager to include daily procedures, which include daily deposits, inventory management, employee reviews, disciplinary action, and following state and federal guidelines.
  • Maintaining a database of resort guests and Chamber of Commerce leads to soliciting further communication about the company's upcoming promotions through Mailchimp.
  • Responsible for assisting employees in setting up medical benefits and offering guidance when changes are made.
  • Maintain confidential documents on current and past employees related to job performance and issues.
  • Developed strategies to increase employee retention rates by implementing new rewards programs or improving working conditions.
  • Managed relationships with external vendors providing services related to human resources functions.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
  • Oversaw overall talent acquisition and interview, selection and termination processes in terms of project-related labor and budget needs.
  • Oversaw staffing needs, performance reviews, staff development, and training procedures and coaching initiatives.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Scheduled meetings with employees to address concerns and grievances.
  • Liaised between management and employees by relaying work information, adjustments and grievances.

Human Resources Generalist

Port of Kimberling
Kimberling City, Mo
05.2019 - 07.2020
  • Managed and operated a full-cycle high volume, fast-paced, seasonal operation that included: recruiting, marketing, interviewing, hiring, processing paperwork, timecards, payroll, training, processing reviews, personnel issues, workman's comp, exit interviews and end of project paperwork for 100+ employees.
  • Processed all matters concerning employee HRIS input and payroll administration; prepared and distributed organizational work schedule, and monitored employee hours and overtime.
  • Created process to move employee onboarding from a paper to digitize within ADP.
  • Created training/development modules on many subjects including interviewing, documenting PIP plans, and maintain compliance while executing terminations.
  • Enhance policies/procedures by updating handbook/1st day procedures to improve and protect the company's liabilities for compliance- Including EEO, LOA, Reasonable accommodations, discrimination, and dress code.

Administrative Assistant

Kohl's Department Stores
Branson, Mo
09.2016 - 01.2019
  • Managed daily functions of the cash office and administrative duties for the managers.
  • Worked closely with HR in regards to employee garnishments and earning verification in a timely manner.
  • Managed all payroll for up to 90 employees which included processing and approving payroll weekly.
  • Managed all aspects of interviewing, hiring, and orientation, which included training new employees through all required HR documentation.
  • Created a weekly work schedule for employees, including making changes and handling schedule requests as needed.
  • Maintained all cash office procedures including balancing all cash registers and safe on a daily basis. Order money as needed.

Administrative Aide

Central Michigan University
Fort Leavenworth, KS
10.2012 - 05.2016
  • Assisted the Director of Product Development by identifying potential partners, sponsors, new student populations, and/or the viability of new programs in the local area.
  • Established and implemented administrative policies and procedures of the office which include a business continuity plan.
  • Assisted Associate Director of Marketing with center recruiting initiatives which included attending education fairs, trade fairs, and community events including the Chamber of Commerce.
  • Acted as the initial ombudsman by tracking and troubleshooting student and faculty issues and directing any unresolved issues to the Associate or Assistant Director of Social Services.

Administrative Services Manager

Army Education Center
Fort Leavenworth, KS
06.2010 - 10.2012
  • Assisted with administrative aspects of group in and out-processing of Soldiers in accordance with the current site SOP directives and procedures.
  • Maintained and published schedules for courses and classroom/facility usage with prior Government approval of scheduling priorities, and resolved scheduling conflicts.
  • Assisted Military Personnel with Tuition Assistance and distribution of approved TA forms and receives and post grades and process invoices IAW local SOP guidance.

Auditor/Trainer

Citibank
Kansas City, Mo
10.2006 - 06.2010

CSR/Training Assistant

ADT Security Services
Kansas City, Mo
10.1997 - 10.2006

Education

Master of Science - General Administration

Central Michigan University
Fort Leavenworth, KS

Bachelor of Science - Human Resource/Management

Park University
Parkville, Mo

Skills

  • Microsoft Office Suite
  • Access
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • HRIS
  • ADP
  • Workday
  • Peoplesoft
  • CRM
  • Mac
  • Microsoft Windows
  • Talent acquisition
  • Performance management
  • Employee training
  • Payroll administration
  • Employee engagement
  • Regulatory compliance
  • Budget monitoring
  • Conflict resolution
  • Data analysis
  • Vendor management
  • Recruitment strategies
  • Policy development
  • Workforce supply and demand
  • Talent recruitment
  • Team building
  • HR metrics reporting
  • Recommending policy improvements
  • Advising on strategies
  • HR policies development
  • HRIS management
  • Integrating policies
  • Background checks

Related Work History

  • Citibank, Auditor/Trainer, Kansas City, MO, 10/01/06, 06/30/10
  • ADT Security Services, CSR/Training Assistant, Kansas City, MO, 10/01/97, 10/31/06

Timeline

Human Resources Business Partner

Table Rock Travel
04.2023 - 05.2025

Human Resources Business Partner

Steed Companies
08.2020 - 04.2023

Human Resources Generalist

Port of Kimberling
05.2019 - 07.2020

Administrative Assistant

Kohl's Department Stores
09.2016 - 01.2019

Administrative Aide

Central Michigan University
10.2012 - 05.2016

Administrative Services Manager

Army Education Center
06.2010 - 10.2012

Auditor/Trainer

Citibank
10.2006 - 06.2010

CSR/Training Assistant

ADT Security Services
10.1997 - 10.2006

Master of Science - General Administration

Central Michigan University

Bachelor of Science - Human Resource/Management

Park University

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