JENNIFER IWANSKI
Elm Grove,WI
Summary
Professional administrative specialist experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
24
24
years of professional experience
Work History
Stay at Home Mother
Self
09.2011 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
Assistant Property Manager
Prospect Management Company
01.2008 - 01.2010
- Increased tenant satisfaction by promptly addressing maintenance requests and coordinating service with appropriate personnel.
- Kept accurate records of all resident and tenant correspondence.
Front Desk Coordinator / Receptionist
Hair & Body Solutions Spa and Salon
01.2004 - 01.2008
- Welcomed guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Balanced daily cash drawer reconciliations, ensuring accurate financial record keeping.
- Scheduled appointments for 30+ service providers and multiple service spaces, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for our guests.
- Trained and supervised front desk staff, cultivating a team-oriented atmosphere that elevated overall customer service standards.
- Drove business growth and expanded client base through strategic upselling, referral generation, and by offering tailored product recommendations.
Business Service Representative / Urology Receptionist
Advanced Healthcare, S.C
01.2001 - 01.2003
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, answered phone calls, and scheduled appointments.
Education
Bachelor of Science - Business Administration
Carroll University
Waukesha, WI2010
Associate of Applied Science - Marketing Management
Milwaukee Area Technical College
Milwaukee, WI2007
Skills
- Customer service
- Multitasking
- Excellent communication
- Flexible and adaptable
- Professional telephone demeanor
- Appointment scheduling
- Product sales
Timeline
Stay at Home Mother
Self
09.2011 - Current
Assistant Property Manager
Prospect Management Company
01.2008 - 01.2010
Front Desk Coordinator / Receptionist
Hair & Body Solutions Spa and Salon
01.2004 - 01.2008
Business Service Representative / Urology Receptionist
Advanced Healthcare, S.C
01.2001 - 01.2003
Bachelor of Science - Business Administration
Carroll University
Associate of Applied Science - Marketing Management
Milwaukee Area Technical College
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