Jennifer Jackman
Hopedale,MA
Summary
Dynamic professional with a proven track record in enhancing sales and customer satisfaction. Skilled in office administration and customer service, adept at fostering loyalty and increasing repeat business. Demonstrates exceptional organization and verbal communication abilities, contributing to efficient team productivity and workflow optimization.
Overview
30
30
years of professional experience
Work History
Sales Cashier
Denny Liquors
01.2022 - 09.2024
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
Program Secretary
Criterion Child Early Intervention Center
12.2011 - 04.2017
- Enhanced team productivity by providing efficient administrative support to the program manager and other staff members.
- Optimized workflow efficiency within the department by coordinating schedules and appointments for key personnel.
- Maintained accurate records of program activities, facilitating smooth evaluations and audits.
- Managed confidential information securely while maintaining strict adherence to privacy regulations and guidelines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrator
Ben Teck, Inc.
11.2001 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Executive Assistant
BJ's Wholesale
08.2000 - 01.2001
- Handled confidential and sensitive information with discretion and tact.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Merchandiser
Quaker Oats / Gatorade Availability
02.2000 - 06.2000
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Inspected merchandise for quality and arranged proper display location on floor.
Sales Administrative Assistant
Quaker Oats
04.1999 - 12.1999
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Vaccon Company
03.1995 - 12.1996
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Hopedale Jr. & Sr. High School
Hopedale, MASkills
- Customer service
- Office administration
- Organization
- Data entry
Timeline
Sales Cashier
Denny Liquors
01.2022 - 09.2024
Program Secretary
Criterion Child Early Intervention Center
12.2011 - 04.2017
Administrator
Ben Teck, Inc.
11.2001 - 07.2008
Executive Assistant
BJ's Wholesale
08.2000 - 01.2001
Merchandiser
Quaker Oats / Gatorade Availability
02.2000 - 06.2000
Sales Administrative Assistant
Quaker Oats
04.1999 - 12.1999
Administrative Assistant
Vaccon Company
03.1995 - 12.1996
High School Diploma -
Hopedale Jr. & Sr. High School