Jennifer Jackson
Baltimore,MD
Summary
- Successfully lead the development effort to build and support Laureate's highly integrated competency based education (CBE) digital product suite (Tempo Learning) including an Online Application, Salesforce CRM, Custom Salesforce SIS, Salesforce Community Student Portal, and D2L LMS
- Lead the development effort to integrate two Salesforce organizations using Informatica ETL which lead to increased enrollments for the CBE product
- Successfully removed the dependency of a Salesforce vendor to support a multi-million dollar Salesforce CRM investment in 5 months, significantly reducing cost
- Successfully led the Banner SIS implementation effort for the Admissions department at Walden University
Overview
13
13
years of professional experience
1
1
Certification
Work History
Part-Time IT Contractor
Self-Employed
Baltimore, MD
10.2021 - Current
- Serve as Scrum Master to transition clients non-development team to Agile framework improving efficiencies
- Serve as Product Owner to help solve clients complex problems, collaborating with business stakeholders and development team
- Provide guidance and mentorship to Associate Product Owner, improving their skillset
- Provide guidance to improve clients development team Scrum practices
Sr. IT Manager and Product Owner
Laureate Education Inc
Baltimore, MD
06.2014 - 06.2019
- Lead Scrum team responsible for developing and supporting Walden University's CBE digital product suite including: Online Application, CRM, SIS, Student Portal and LMS
- Collaborate to establish Tempo Learning product vision and roadmap
- Responsible for delivering value every two weeks through product increments
- Product backlog management and prioritization
- Subject Matter Expert (SME) providing context, details and acceptance criteria for all user stories
- Facilitate and contribute to architecture design meetings with Scrum development team; encouraging out of box thinking
- Contribute to user experience (UX) design sessions
- Facilitate and participate in scrum meetings including: Daily Stand Ups, Sprint Planning, Retrospectives and Sprint Demo's
Sr. IT Business Analyst/Project Manager
Laureate Education Inc
Baltimore, MD
04.2011 - 06.2014
- Collaborated with external Salesforce vendor to create comprehensive training plan for internal development resources to learn Apex programming
- Created dual support plan that provided internal resources hands-on Apex development experience
- Collaborated with stakeholders across international schools and created escalation processes to manage production issues
- Facilitated project kick-off and weekly status meetings
- Created and distributed weekly status reports providing budget and project milestone updates along with cross functional development completion metrics for executive leadership
IT Business Analyst
Laureate Education Inc
Baltimore, MD
06.2008 - 04.2011
- Facilitated elicitation requirements sessions with cross functional business stakeholders
- Developed functional specification documentation for stakeholder consensus, approval and development build
- Analyzed and challenged existing processes for improvement
- Developed and executed test plans for QA and UAT
- Created Visio process flows to illustrate system processes
- Created mock-ups to clarify requirements
Admissions Operations Manager
Walden University
Baltimore, MD
01.2007 - 06.2008
- Subject Matter Expert (SME) for Walden University's Admissions department
- Managed system implementation design for Banner SIS - Admissions module
- Managed work team responsible for defining and documenting all user requirements for Banner SIS Admissions module
- Re-engineered existing Admissions processes for enhanced efficiency
- Developed Admissions training manual
- Delivered end-user training for Admissions department
- Designed and executed test plans for software testing of in-house applications
- Supervised software testers in coordination of test plan
Skills
- Team Collaborator - enjoy working with business stakeholders and development teams
- Problem Solver - keen ability to identify issues quickly through proven elicitation techniques
- Relationship Manager - strong track record of building trusting and long-lasting relationships
- System Implementation Specialist - 12 years of large scale system implementation experience
- Process Improvement - easily identify gaps and challenge the status quo for gained efficiencies
- Scrum Methodology - 5 years of experience in the role of Product Owner and transitioning dev non-dev teams to Scrum
Professional Summary
As a passionate leader with over 12 years of Business Analysis and Product Owner experience I co-develop innovative high quality products by fostering a work environment where team members are empowered and their skillsets are embraced. I am an expert at eliciting requirements and distilling into user stories, identifying gaps and challenging the status quo for process improvement. Proven ability to establish long-lasting and trusted relationships with business stakeholders and development teams. I view business stakeholders as my customers and work hard to nail down what we are solving for in order to ensure what's delivered adds value. I truly enjoy collaborating and designing solutions for complex problems.
Certification
- Certified Scrum Product Owner (April 2018)
- SAFe 4 Certified Product Owner/Product Manager (August 2017)
- SAFe 4 Certified Agilist (July 2017)
- Certified Scrum Master (January 2016)
Timeline
Part-Time IT Contractor
Self-Employed
10.2021 - Current
Sr. IT Manager and Product Owner
Laureate Education Inc
06.2014 - 06.2019
Sr. IT Business Analyst/Project Manager
Laureate Education Inc
04.2011 - 06.2014
IT Business Analyst
Laureate Education Inc
06.2008 - 04.2011
Admissions Operations Manager
Walden University
01.2007 - 06.2008