Jennifer Jackson
Summary
Compassionate Bilingual Nurse with experience offering comprehensive patient care in inpatient and outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Adept at introducing detailed documentation and coordinating patient care through interdisciplinary collaboration. Demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for patients and families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pediatric Nurse Practitioner
Pediatric Associates
09.2023 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Managed complex cases involving chronic illnesses or multiple comorbidities, ensuring appropriate referrals to specialists when necessary.
- Maintained up-to-date knowledge of evidence-based practices through ongoing professional development opportunities and participation in industry conferences.
- Utilized electronic health records systems proficiently for accurate documentation and efficient coordination of care.
- Implemented telehealth services during the pandemic period which expanded access to vital medical services for remote patients.
- Collaborated in the development of policies and procedures for pediatric practices that adhered to regulatory guidelines while prioritizing patient-centered care principles.
- Participated in quality improvement initiatives aimed at enhancing patient safety and clinical practice standards within the pediatric setting.
- Streamlined clinic processes for increased efficiency, resulting in improved time management and patient flow.
- Improved patient outcomes by providing comprehensive care and collaborating with multidisciplinary healthcare teams.
- Performed well-child visits, monitoring developmental milestones, growth patterns, nutrition status, and overall health of pediatric patients from infancy through adolescence.
- Assessed and managed behavioral health concerns among pediatric patients, providing appropriate interventions, resources, and referrals when needed.
- Actively participated in multidisciplinary case conferences to discuss complex patients and develop comprehensive treatment plans.
- Diagnosed and responded to illnesses and physical conditions through prescription of medication and health counseling and education.
- Informed patients and families on disease prevention and health promotion.
- Developed individualized treatment plans for patients with complex medical needs.
CLINICAL CASE MANAGER
HCA Healthcare: Lawnwood Hospital
01.2022 - 01.2023
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Served as a trusted advocate for vulnerable populations including elderly individuals or those living with chronic conditions, striving to ensure their healthcare needs were met effectively and compassionately.
- Assisted in the development of quality improvement initiatives aimed at enhancing service delivery efficiency within the organization.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in psychiatric consultation, supervision, program meetings and in-service trainings.
- Developed individual treatment plans and provided counseling to patients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
DIRECTOR CLINICAL OPERATIONS -QUALITY
WellMed Medical Management - United Health Group
06.2018 - 12.2022
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Collaborated with interdisciplinary teams to develop integrated care plans tailored to individual patient needs.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Developed, implemented, revised, and evaluated policies and procedures.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Implemented new policies and educated staff on changes.
CLINICAL QUALITY TRAINER , MANAGER
Wellmed Medical Group
02.2015 - 05.2018
- Improved employee performance by designing and implementing effective training programs.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed detailed plans based on broad guidance and direction.
- Reduced hospital readmissions by providing thorough discharge education and follow-up support to patients.
- Promoted a culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Streamlined workflow processes, improving overall efficiency within the unit.
- Coordinated seamless transitions between levels of care by effectively communicating with multidisciplinary team members throughout the process.
OB/PEDIATRICS CASE MANAGER
Freedom Healthcare Services
01.2010 - 08.2012
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Helped young patients feel comfortable with procedures and immunizations.
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
- Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
Master of Science - Family Nurse Practitioner
Herzing University
Milwaukee, WI12-2009
Bachelor of Science - Nursing
South University
Savannah, GA12-2012
Associate of Science - Nursing
St Petersburg College
St. Petersburg, FL06-2016
Licensed Practical Nurse - Nursing
Erwin Technical College
Tampa, FL05-2023
Skills
- Chronic disease management
- Well-Baby Examinations
- Immunizations
- Pediatric Treatment Protocols
- Parent Counseling
- Pediatric Physical Exams
- Direct Patient Care
- Staff education and training
- Nursing staff leadership
- Case management
- Clinical Documentation
- Emergency Care
- Eating disorder treatment
- Respiratory Therapy
- Nutrition counseling
- Physical Examinations
- Lab results interpretation
- Diagnostics
- Medication Prescribing
- Health Promotion
- Urgent Care Procedures
- Newborn care
- Attention Deficit Hyperactivity Disorder
- Adolescent health
- Telehealth services
- Asthma Management
Certification
Basic Life Support
Affiliations
- American Nurses Association
- Sigma Theta Tau, Int'l Honor Society of Nursing
- Florida Nurses Associatio
Timeline
Pediatric Nurse Practitioner
Pediatric Associates
09.2023 - Current
Basic Life Support
05-2022
CLINICAL CASE MANAGER
HCA Healthcare: Lawnwood Hospital
01.2022 - 01.2023
DIRECTOR CLINICAL OPERATIONS -QUALITY
WellMed Medical Management - United Health Group
06.2018 - 12.2022
CLINICAL QUALITY TRAINER , MANAGER
Wellmed Medical Group
02.2015 - 05.2018
OB/PEDIATRICS CASE MANAGER
Freedom Healthcare Services
01.2010 - 08.2012
Master of Science - Family Nurse Practitioner
Herzing University
Bachelor of Science - Nursing
South University
Associate of Science - Nursing
St Petersburg College
Licensed Practical Nurse - Nursing
Erwin Technical College