Jennifer Jackson
Aynor,US
Summary
Detail-oriented Account Associate knowledgeable about setting up accounts, tracking deliveries, and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
25
25
years of professional experience
Work History
Account Associate
VXI Global
03.2024 - Current
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Serviced high volume of calls while providing excellent customer service.
- Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
- Maintained detailed documentation using LCAD.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Interacted with management, other associates and counterparts.
Claims Intake Specialist
Sedgwick
04.2023 - 08.2023
- Assisted callers with completing initial claims; answered questions about previously filed claims; and provided callers with other information regarding their claim process.
- Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
- Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
Customer Service Specialist
SYKES Enterprises Inc
03.2021 - 10.2022
- Answered incoming calls; updated payment information; processed orders; answered questions about products and services; transferred calls when necessary; provided technical support; and placed outgoing calls to collect on past due balances.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Census Enumerator
United States Census Bureau
06.2020 - 09.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
Supervisor
Goody's Department Store
04.2017 - 05.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Medical Coding Certificate -
Kaplan University - Orlando
Orlando, FL01.2019
Healthcare Management - BBA -
American Intercontinental University
Chandler, AZ01.2010
Skills
- Active Listening
- Time management
- Problem Solving
- Interpersonal
- Communication
- Team Work
- Empathy
- Attention to detail
- Compliance understanding
- Multitasking
- Bill Payment and Recordkeeping
- Data Entry
Timeline
Account Associate
VXI Global
03.2024 - Current
Claims Intake Specialist
Sedgwick
04.2023 - 08.2023
Customer Service Specialist
SYKES Enterprises Inc
03.2021 - 10.2022
Census Enumerator
United States Census Bureau
06.2020 - 09.2020
Supervisor
Goody's Department Store
04.2017 - 05.2020
Medical Coding Certificate -
Kaplan University - Orlando
Healthcare Management - BBA -
American Intercontinental University
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