Jennifer Jackson
Atlanta,GA
Summary
Adept at elevating dining experiences, I significantly increased sales at Bistro Niko through expert menu and wine recommendations. My blend of exceptional communication and teamwork, alongside a mastery in safe food handling and allergy awareness, ensures an unparalleled service standard. Proven to thrive under pressure, I excel in fast-paced, upscale environments.
Overview
10
10
years of professional experience
Work History
Front Server
Seven Lamps
02.2020 - 10.2024
- Contributed to a positive work environment by maintaining open communication lines with team members and management.
- Processed payments accurately, utilizing various forms of payment methods while maintaining strict cash handling procedures.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Monitored inventory levels of dining room supplies and communicated needs to management in a timely manner.
- Assisted in training new front servers, leading to an overall improvement in team performance.
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Developed strong knowledge of the menu and ingredients, enabling accurate recommendations for guests with dietary restrictions or allergies.
Fine Dining Server
Le Colonial
04.2017 - 06.2022
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Managed sections for smooth flow of guests and orders.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Fine Dining Server/Lead Server
Bistro Niko
02.2015 - 04.2017
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted in menu development by providing feedback on popular dishes and guest requests.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Health Care Management
Florida State University
Tallahassee, FL05-2022
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05-1996
Skills
- Safe food handling
- Cleanliness
- Food safety awareness
- Memory retention
- Table setting
- Allergy awareness
- Salesmanship
- Dining room prep
- Wine history
- Alcoholic beverage service
- Menu promotions
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Food safety
- High energy and stamina
- Cool under pressure
- Task prioritization
- Hospitality service expertise
Timeline
Front Server
Seven Lamps
02.2020 - 10.2024
Fine Dining Server
Le Colonial
04.2017 - 06.2022
Fine Dining Server/Lead Server
Bistro Niko
02.2015 - 04.2017
Bachelor of Science - Health Care Management
Florida State University
High School Diploma -
Lake Brantley High School
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