JENNIFER JACKSON
Van Alstyne
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Director of Dealer Receivables
CarOffer
01.2022 - 01.2025
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Used accounting software to reconcile accounts, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
Dealer Success Manager
CarOffer
05.2021 - 01.2022
- Championed process improvements within the organization based on feedback received from dealers, resulting in better service and support to our partners.
- Mentored junior team members by sharing industry knowledge and best practices, fostering a culture of continuous learning and growth within the organization.
- Provided exceptional customer service to both new and existing dealer partners, resulting in higher levels of satisfaction and loyalty.
- Provided guidance on complex title matters, serving as a reliable resource for colleagues and dealers alike.
Accounts Receivable Clerk
CarOffer
01.2020 - 05.2021
- Processed dealer payments via check, ACH and wire, and documented account updates.
- Made outbound calls to customers to discuss and resolve account needs.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Operations Supervisor
CarOffer
06.2019 - 01.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Inside Sales Representative
Pearl Solutions
07.2018 - 06.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Internet Director
Texoma Hyundai
11.2017 - 07.2018
- Negotiated with third-party providers to receive cost-effective services while staying on budget.
- Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.
- Managed operations within the Internet department and applied knowledge of inventory tools, social media, CRM and reputation management strategies to attract new customers.
- Helped bring the department from a 3% close ration to a 10% close ratio by implementing a proper follow up process
- Built rapport with surrounding Hyundai dealerships to help in dealertrades
Internet Director
Nissan of Greenville
08.2016 - 10.2017
- Coach techniques for generating appointments and quotes by means of proactive outbound prospecting and lead activity management
- Oversee CRM usage & adoption by my team
- Create, maintain and measure the internet business development processes
- Manage team of Internet Sales Managers & the lead generation process
- Contact customers by phone, text and email in response to inquires Trained all incoming sales team members.
Internet Director
Central Kia of Plano
09.2015 - 08.2016
- Support internet sales staff and BDC in their daily tasks
- Ensure that leads are answered in a timely and efficient manner
- Keep response time under 10 minutes
- Insure that the online inventory is priced correctly and is accurate
- Call and follow up for CSI
- Handle customer calls when they are unhappy with the experience.
BDC Agent
Honda of Denton
02.2015 - 09.2015
- Support on-line customers by setting appointments
- Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer
- Receive all inbound sales calls and coordinate schedules of the sales floor and sales appointments.
BDC Agent
Friendly Chevrolet
12.2014 - 02.2015
- Work on leads for potential customers, and connect them with a salesperson that can assist them with their car buying experience.
- Responding to and following up all customer Internet inquiries via email, phone call or text
- Making follow-up calls to customers.
BDC Agent
McKinney Buick GMC
04.2014 - 12.2014
- Responsible for making outbound sold and unsold follow-up calls
- Be available to respond to email inquiries in a professional, well-spoken manner
- Check email frequently and respond to inquiries immediately
- Handle all incoming internet email leads and internet phone leads.
Assistant BDC Manager
Lute Riley Honda
06.2009 - 04.2014
- Provide administrative assistance as needed
- Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Attend Training Sessions and Meetings as required.
- Direct customers to sales managers in our VIP appointment process
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers.
BDC Agent
Central Kia of Plano
10.2007 - 06.2009
- Handle all incoming internet email leads and internet phone leads
- Be available to respond to email inquiries in a professional, well-spoken manner.
- Responded to customer requests via telephone and email.
Education
High School Diploma -
Plano East Senior High
Plano, TX2000
Skills
- Proficiency with CRM systems
- Customer service
- Self-motivated
- Strategic planning
- Creativity and innovation
- Relationship building
- Committed to maintaining data integrity
- Microsoft Office proficiency
Timeline
Director of Dealer Receivables
CarOffer
01.2022 - 01.2025
Dealer Success Manager
CarOffer
05.2021 - 01.2022
Accounts Receivable Clerk
CarOffer
01.2020 - 05.2021
Operations Supervisor
CarOffer
06.2019 - 01.2020
Inside Sales Representative
Pearl Solutions
07.2018 - 06.2019
Internet Director
Texoma Hyundai
11.2017 - 07.2018
Internet Director
Nissan of Greenville
08.2016 - 10.2017
Internet Director
Central Kia of Plano
09.2015 - 08.2016
BDC Agent
Honda of Denton
02.2015 - 09.2015
BDC Agent
Friendly Chevrolet
12.2014 - 02.2015
BDC Agent
McKinney Buick GMC
04.2014 - 12.2014
Assistant BDC Manager
Lute Riley Honda
06.2009 - 04.2014
BDC Agent
Central Kia of Plano
10.2007 - 06.2009
High School Diploma -
Plano East Senior High
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