Jennifer Jackson
Poughkeepsie,NY
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
16
16
years of professional experience
Work History
Operations Excellence Partner
Original ChopShop
06.2021 - Current
- Brought on board to take ownership of restaurant operations, focusing on maximizing customer satisfaction.
- Expanded business by launching 3 new strategic locations and training and mentoring general managers to assume critical leadership roles, boosting operational efficiency and growth.
- Attained sustained operational success amidst budget constraints by optimizing employee scheduling and implementing comprehensive training programs, igniting enhanced productivity and resource utilization.
- Devised and implemented targeted outreach and grassroots marketing strategy, driving 15% increase in catering sales and fostering business growth through increased customer engagement.
- Streamlined operational processes to enhance productivity and reduce costs.
- Developed and implemented training programs for new team members, improving onboarding efficiency.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Prepared and presented reports on status of projects and initiatives.
General Manager
Panera Bread
04.2017 - 06.2021
- Assembled and led team of 35 employees overseeing all daily operations, including inventory, purchasing, waste management, and P&L. Strengthened compliance with all safety and regulatory standards. Delivered customers with stellar service.
- Improved delivery speed by implementing innovative strategies, slashing service times by 19% and fostering more efficient and customer-centric experience.
- Added $25K to bottom line within first 4 months, achieved through strategic optimization of labor management, sales growth initiatives, and optimal control of production costs.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Melt Shop
10.2014 - 03.2017
- Championed all daily operations within store across purchasing, inventory, waste, ordering, and P&L. Managed staff recruitment, scheduling, and development.
- Led store location to consistently achieve exceptional scores of 90+ on multiple food safety audits.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
General Manager
Travel Centers of America
11.2009 - 09.2014
- Promoted twice within 6 months to lead a team of 40 staff in executing store operations across 2 stores, including product ordering, weekly inventory tracking, and P&L. Maintained compliance with all food safety and quality standards.
- Accelerated store performance across vital metrics by steering 13% increase in sales, bolstering employee retention, and slashing drive-thru times by 50%.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
Education
BBA - Business Administration And Management
University of Houston
Houston, TX08.2018
Skills
- Market analysis
- Marketing knowledge
- Strategic planning
- Workflow optimization
- Operational excellence
- Controlling costs
- District expansion
- Relationship building and management
- Operational strategies
Timeline
Operations Excellence Partner
Original ChopShop
06.2021 - Current
General Manager
Panera Bread
04.2017 - 06.2021
General Manager
Melt Shop
10.2014 - 03.2017
General Manager
Travel Centers of America
11.2009 - 09.2014
BBA - Business Administration And Management
University of Houston