Jennifer Jackson-Robison, PMP, CSM, SA, ICGB

• Oversee client telecom projects for top-tier carriers (AT&T, Cox, Charter/Spectrum, Expereo, Granite, GTT, Lumen, Zayo), ensuring detailed planning, on-schedule delivery, and robust support.
• Prioritize tasks, issue directives, maintain rigorous schedules, and monitor project performance to drive success and operational excellence.
• Orchestrate and supervise assignments, enhancing team productivity and project outcomes through effective leadership.
• Leverage industry expertise and exceptional customer service skills to address client concerns, fostering trust and long-term loyalty.
• Partner with clients to craft and execute detailed project plans derived from high-level objectives, demonstrating adaptability and strategic planning abilities.
• Conduct client training on Project CRM application usage, emphasizing skill development through targeted exercises, resulting in increased engagement and proficiency.
• Cultivated and maintained robust customer relationships, guaranteeing satisfaction with carrier services, and facilitating repeat business.
• Proactively identified and mitigated project risks, resolving challenges adeptly to maintain project integrity and momentum.
• Spearheaded a comprehensive network migration, coordinating the installation of dual circuits to ensure seamless connectivity across over 300+ sites, significantly enhancing operational efficiency and system reliability.
• Streamlined contract renewal processes, reducing turnaround time by implementing centralized tracking system.

• Oversaw the entire project lifecycle of Optical Network installation, augmentation and/or decommission for AT&T clients, serving as an EF&I (Engineering, Furnishing/Installing) vendor from strategic planning, design, supply chain management, staging, installation, integration, test, turn-up, and operations hand-off.
• Harmonized cross-functional team efforts, aligning project timelines and methodologies with client expectations and internal engineering and installation divisions.
• Skilled in a variety of project management and coordination software, adept at tracking project progress, coordinating access permissions, and managing supply chain operations.
• Proactive risk management, adept at foreseeing and mitigating potential issues, thereby facilitating smooth operational workflows.
• Engaged with key stakeholders to gather project requirements and ensure their interests are represented in project planning and execution.
• Directed warehouse staging operations to ensure materials are prepared and available for timely project implementation, reducing potential delays.
• Provide vendor management by interfacing with material and shipping vendors for procurement of materials and coordination of shipments.
• Oversaw the financial aspects of projects, including budgeting, cost management, and profit margin optimization within EXA's reporting frameworks.
• Implemented change management strategies to adapt project scope and costs, ensuring alignment with client needs and project objectives.
• Monitored and enhanced project impact on operational profit and loss statements, driving financial performance optimization.
• Exceeded profit margin by 20% on average over the last three years, demonstrating my efficiency and expertise.

• Responsible for supporting the delivery of requests for telecom services. Ensure requests are processed in a timely manner to meet service level agreements (SLA) and customer expectations.
• Document all order activity and ensure data integrity in Sprint systems.
• Responsible for accurate and timely communication of order milestones to internal and externally facing teams - escalating as needed.

Sr. Technical Support Representative/Case Manager

• Provided focused trouble management by serving as liaison between external Customers of Sprint products and facilities and fix agencies geared to maintain and repair said products and facilities.
• Coordinated repair activities through interfaces with other departments to resolve client issues.
• Streamlined data migration tasks, ensuring secure and efficient transfer of critical information between systems