Jennifer Jacobs
Flint,TX
Summary
Accomplished Registered Nurse Case Manager with 19+ years of experience dedicated to quality care of diverse patients. Vast blend of hands-on skills with multiple areas of background. Successful at working with all levels of healthcare providers, physicians and administrators to address patient needs.
Overview
16
16
years of professional experience
Work History
RN Utilization Review
Christus Mother Frances Hospital
Tyler, TX
11.2022 - Current
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Determined medical necessity and cost-effectiveness of services through utilization review processes.
- Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
- Collaborated with providers to obtain required clinical information, supporting prior authorization determinations and individual inquiries.
RN Case Manager
UT Tyler
Tyler, TX
02.2022 - 11.2022
- Actively participated in family and patient planning processes.
- Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME).
- Collaborated with physicians during medical rounds, updated treatment plans and provided plan of care to patients and families.
Nurse Case Management Senior Analyst
Tailored Management/Cigna Healthspring
Tyler, TX
10.2021 - 12.2021
- Collected, organized and input information into database.
- Collaborated with community organizations and physicians on members medical needs and ensured delivery of authorized products to members.
- Arranged physician appointments and transportation needs for members unable to schedule for themselves.
MDS Coordinator
The Heights Tyler
Tyler , TX
02.2021 - 08.2021
- Created and implemented care plans after reviewing patients' imaging and test results, working closely with other members of interdisciplinary team.
- Managed and directed individuals within organization.
Registered Nurse Case Manager
UT Home Health
Tyler, TX
3 2015 - 01.2021
- Collaboration between hospitals and physician offices to have correct and complete information needed for staff and billing
- Obtained use of multiple facility EMR systems to receive records and coordinate care
- Developed strategies to improve flow of referral and organization within department
Registered Nurse Field Case Manager
Kindred Home Health
Athens, TX
6 2014 - 4 2015
- Educated patients and family members about disease facts, medications and end of life choices to be made clear to maintain the patients independence and dignity
- Consulted pharmacies and DME companies for delivery of medications and equipment needed
- Collaborated with multi-disciplinary staff to improve overall patient care
- Demonstrated professional conduct, service excellence and a commitment to high healthcare values.
RN Floor Nurse/Admissions Coordinator
Hospice of East Texas
Tyler , TX
10.2011 - 04.2014
- Developed, implemented and adjusted patient care plans in response to new symptoms or developments.
- Reviewed and completed admission and discharge assessments.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Observed and interpreted patients' symptoms, devised individualized care plans, delivered best and most suitable care and advice and communicated to nursing staff and physicians.
RN Staff Nurse/Charge Nurse
Trinity Mother Frances DirectCare
Tyler , TX
02.2008 - 09.2011
- Reviewed physician orders and administered therapies, treatments and medications.
- Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
- Mentored new nurses on practices and procedures to drive patient outcome goals.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
Education
Associate Degree in Nursing -
Tyler Junior College
Tyler, TX12.2003
Skills
- Drug calculations
- Patient care planning
- Emotional awareness
- Cardiac monitoring
- Triaging
- Nursing staff leadership
- Medication and IV administration
- Inpatient and outpatient care
- Tracheostomy care
- Palliative and Pain Management
- Drug screen collection ability
- Running special clinics
- Community advocate
- Life-sustaining machines
- McKesson
- Intake and discharge
- Supervision
- Leadership
- Multitasking
- Critical thinking
- Data organization
Timeline
RN Utilization Review
Christus Mother Frances Hospital
11.2022 - Current
RN Case Manager
UT Tyler
02.2022 - 11.2022
Nurse Case Management Senior Analyst
Tailored Management/Cigna Healthspring
10.2021 - 12.2021
MDS Coordinator
The Heights Tyler
02.2021 - 08.2021
RN Floor Nurse/Admissions Coordinator
Hospice of East Texas
10.2011 - 04.2014
RN Staff Nurse/Charge Nurse
Trinity Mother Frances DirectCare
02.2008 - 09.2011
Registered Nurse Case Manager
UT Home Health
3 2015 - 01.2021
Registered Nurse Field Case Manager
Kindred Home Health
6 2014 - 4 2015
Associate Degree in Nursing -
Tyler Junior College