Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Jacobs

Gilbert,AZ

Summary

With over 20 years of experience in the medical field, I bring a wealth of knowledge in patient care. I started off as a Medical Assistant, I have worked in billing, surgery scheduling and have worked with a lot of insurance companies in prior authorizations as well. My career is marked by a dedication to enhancing patient experiences and provide the best patient care that can be provided.

Overview

25
25
years of professional experience

Work History

Front Office Receptionist

Arizona State Urological Institute
11.2023 - Current
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to back office staff.
  • Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Resolved customer problems and complaints.

Financial Counselor (Remote)

Mayo Clinic
01.2020 - 02.2023
  • Answer incoming/outgoing calls for patient billing
  • Post adjustments/refunds
  • Responsible for updating obtaining and updating insurance, financial and demographic information within the Epic system
  • Handling third party eligibility and charity care applications and processing
  • Ability to prioritize work and handle a variety of tasks simultaneously
  • Responsible for establishing payment plans and collection self-pay balances
  • Assisting patients with applying for financial assistance for patient if they qualify
  • Reprocess billing claims, work que for Covid billing, posting adjustments and reprocessing claims

Scheduler (Breast Surgical Oncology Clinic) (Pulmonary Clinic)

Banner MD Anderson Cancer Center
05.2018 - 01.2020
  • I coordinated the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians
  • I schedule diagnostic tests, physical therapy, pain management, chemotherapy, lab tests, genetic testing
  • Schedules and re-schedules patients as necessary
  • Confirms patients' appointments for the following days and informs patients of physician's orders or special instructions prior to appointment or procedure
  • Answers incoming calls, which may include screening calls, taking messages, and providing information to patients, physicians, providers, hospitals and staff
  • Documents correspondence in the patients' medical record
  • Updates demographic and insurance information in the practice management system

Surgery Scheduler

Arizona Otolaryngology Associates
09.2016 - 03.2019
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Checked patients in and out and collected payments.
  • Boosted efficiency of surgery preparation tasks, ensuring all necessary documentation was completed and filed.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
  • Improved surgery room utilization with meticulous scheduling, avoiding overlaps and downtime.
  • Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Front Office/Surgery Scheduler

Maricopa Ear Nose & Throat
11.2004 - 06.2015
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
    Arranged pre-operative and post-operative appointments for surgical patients.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Enhanced clinic efficiency by streamlining appointment scheduling and surgery preparations.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Worked on patient collections for the office bringing in over $10,000 monthly.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Collaborated with customers to resolve disputes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Medical Assistant

Valley Cancer Medical Group
10.2002 - 09.2003
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Administering Injections

Medical Assistant

Sutter Gould Medical
12.2000 - 07.2002
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Medical Assistant

Valley Cancer Medical Group
02.2000 - 12.2000
  • Responsible for drawing patient's blood for testing, injections, and taking vital signs
  • Room patients, answer phones, make appointments
  • Assist doctors in office procedures

Medical Records Clerk

Valley Heart Associates
10.1999 - 02.2000
  • Responded to patient inquiries to provide information and details of medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Organized storage of physical records, optimizing space utilization and accessibility.
  • Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
  • Responded to external requests for patient information, adhering to strict privacy regulations.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.

Education

Medical Assistant Diploma -

Andon College
Modesto, California
01.1999

High School -

Fred C. Beyer High School
Modesto, CA

Skills

  • Office administration
  • Patient registration
  • Patient scheduling
  • HIPAA compliance
  • Insurance verification
  • Microsoft office
  • Medical terminology
  • Payment collection
  • Electronic medical records
  • EMR / EHR
  • Teamwork
  • Effective communication
  • Professionalism

Timeline

Front Office Receptionist

Arizona State Urological Institute
11.2023 - Current

Financial Counselor (Remote)

Mayo Clinic
01.2020 - 02.2023

Scheduler (Breast Surgical Oncology Clinic) (Pulmonary Clinic)

Banner MD Anderson Cancer Center
05.2018 - 01.2020

Surgery Scheduler

Arizona Otolaryngology Associates
09.2016 - 03.2019

Front Office/Surgery Scheduler

Maricopa Ear Nose & Throat
11.2004 - 06.2015

Medical Assistant

Valley Cancer Medical Group
10.2002 - 09.2003

Medical Assistant

Sutter Gould Medical
12.2000 - 07.2002

Medical Assistant

Valley Cancer Medical Group
02.2000 - 12.2000

Medical Records Clerk

Valley Heart Associates
10.1999 - 02.2000

High School -

Fred C. Beyer High School

Medical Assistant Diploma -

Andon College

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Jennifer Jacobs