Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNIFER JAEHRLING

Cornelius,NC

Summary

Diligent Director of Operation with strong background in overseeing daily operations and ensuring optimal efficiency. Proven ability to streamline processes and enhance productivity through effective leadership. Demonstrated expertise in team management and strategic planning. Experienced with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

12
12
years of professional experience

Work History

GENERAL MANAGER OF OPERATIONS AND CUSTOMER SERVICE

Epic Chophouse
01.2024 - Current
  • Staffing, scheduling, and maintaining the excellence of customer service through training of all individuals.
  • Organize and execute special events and corporate functions
  • Managing the maintenance of the property with safety standards and upkeep of the building
  • Accounting for daily revenue and costs, all money management, and all inventory

OPERATIONS AND COMMUNITY MANAGER

Taylor Morrison / Troon LLC
01.2021 - 01.2024
  • Plan, organize, and oversee growth of the community from the groundbreaking to the ribbon cutting, and then finally the grand opening
  • Working one on one with the Sales Team on creating a relationship with the community Members, new or existing
  • Budgeting, forecasting Sales, and maintaining costs of community operations
  • Organize, implement and execute Member programs, classes, instructors, social events and special community-wide events

COMMUNITY MANAGEMENT AND LIFESTYLE DIRECTOR

LaMorada Resort
03.2020 - 01.2021
  • Oversee all community venues and operations
  • Responsible for calculating daily revenue and costs
  • Spearheaded community events and social gatherings
  • Managed community restaurant with daily inventory, staff expectations, and service
  • Opening and closing of daily operations for the community clubhouse and restaurant/resort
  • Management of property upkeep and standards

STORE OPERATIONS MANAGER

Chico's FAS
04.2017 - 03.2020
  • Set sales targets and budgets for team leads and employees to follow.
  • Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
  • Created and distributed training materials to staff members.
  • Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
  • Management of store presentation and standards representing the brand

GENERAL MANAGER OF FOOD SERVICE

Coconut Jack's Waterfront Grille
11.2013 - 03.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.

Education

Bachelors Degree - Business/Management

Oregon State University

Real Estate Associates License - undefined

Bob Hogue School of Real Estate

Skills

  • Strategic planning and execution

  • KPI tracking

  • Customer relations

  • Staff training/development

  • Inventory control and record keeping

  • Point of sale (POS) system operation

  • Labor and food cost control

  • Special events planning

  • Social media marketing

  • Expense tracking

  • Merchandising operations

  • Property tours and inspections

  • Fair housing mandates

  • Contract negotiation

Timeline

GENERAL MANAGER OF OPERATIONS AND CUSTOMER SERVICE

Epic Chophouse
01.2024 - Current

OPERATIONS AND COMMUNITY MANAGER

Taylor Morrison / Troon LLC
01.2021 - 01.2024

COMMUNITY MANAGEMENT AND LIFESTYLE DIRECTOR

LaMorada Resort
03.2020 - 01.2021

STORE OPERATIONS MANAGER

Chico's FAS
04.2017 - 03.2020

GENERAL MANAGER OF FOOD SERVICE

Coconut Jack's Waterfront Grille
11.2013 - 03.2017

Real Estate Associates License - undefined

Bob Hogue School of Real Estate

Bachelors Degree - Business/Management

Oregon State University

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JENNIFER JAEHRLING