Jennifer Jagielski
Newburgh,IN
Summary
Dependable and motivated Dispatcher offering 2 year's of experience in dispatching a high volume of transportation requests submitted by the customer. Stellar skills in clear and professional team and customer communication.
Overview
10
10
years of professional experience
Work History
Dispatcher
Comaier Services
Evansville , IN
01.2024 - Current
- Scheduled and coordinated driver assignments to meet company's daily delivery requirements.
- Effectively dispatched workers and vehicles to designated locations utilizing communication devices such as radios and telephones.
- Monitored and adjusted call priorities on dispatch board to better meet caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized GPS navigation systems effectively when required.
- Performed administrative duties such as filing paperwork and Documenting work order's from the customer
Dispatcher
United Companies, PTI
Evansville, IN
01.2021 - 08.2022
- United Companies PTI is a transportation service contracted by many major rail roads across the United States for transportation of crew members needing to get to and from their trains.
- Communicated with individuals within inbound call center setting to complete dispatch support for rail road crew transportation calls.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Answered customer requests with information pertaining to driver availability, driver and crew ETA, and trip status.
- Reported delays, accidents or other traffic and transportation situations.
- Trained new hire employees on accurate dispatching procedures while personally handling the transportation requests for the southeast region.
- Remained in direct contact with branch manager's, Director of Operations, and Regional Vice President to ensure prompt safe and effective transportation to our rail road crew.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
Ground Foreman/Secretary
David Townsend Tree Service
Evansville, IN
08.2014 - 06.2019
- Communicated with managers to resolve issues needing attention on customer property.
- Oversaw maintenance, fueling and cleaning of equipment and vehicles.
- Reviewed completed work to monitor and enforce quality standards and requirements.
- Inspected completed work to maintain high-standards of finished projects.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Communicated with current and prospective customers regarding services and pricing.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Cook
Frontier Restaurant and Bar
Evansville, IN
09.2017 - 12.2018
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Made recommendations regarding future food and equipment purchases to maintain product effectiveness.
Manager
Mama Roma's Pizza Express
Evansville, IN
01.2017 - 08.2017
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Assisted with training and onboarding of sales associates in store operations.
- Interviewed, hired and trained new employees.
- Supervised staff performing daily activities.
Cashier
Marathon Gas Station
Evansville, IN
02.2015 - 05.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education
High School Diploma -
William Henry Harrison High School
Evansville, INSome College (No Degree) -
Ivy Tech Community College
Evansville, INSkills
- Training new hires
- Customer Service
- Multitasking
- Leadership
- Processing orders
- Delegating work
Career accomplishment
- Proud recipient of NorthBound Train Award submitted by Norfolk Southern for exceptional customer service.
- Proud recipient of NorthBound Train award submitted by shift supervisor for being a team player.
- Proud recipient of NorthBound Train award submitted by shift supervisor for ready to help where ever needed.
- trusted to provide accurate and appropriate training to new hire employee's.
- Proud to have been able to build positive proactive relationships between myself, Branch Manager's, driver's and customers to be able to work together as a team with the same end goal. Safe on time transportation for our rail road crew.
Timeline
Dispatcher
Comaier Services
01.2024 - Current
Dispatcher
United Companies, PTI
01.2021 - 08.2022
Cook
Frontier Restaurant and Bar
09.2017 - 12.2018
Manager
Mama Roma's Pizza Express
01.2017 - 08.2017
Cashier
Marathon Gas Station
02.2015 - 05.2016
Ground Foreman/Secretary
David Townsend Tree Service
08.2014 - 06.2019
High School Diploma -
William Henry Harrison High School
Some College (No Degree) -
Ivy Tech Community College