Jennifer Jaleco
Chicago,Illinois
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Alden Rehabilitation Center Northmoor
Park Ridge, Illinois
12.2024 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated effective communication between patients and healthcare team to ensure understanding of care plans and patient needs.
- Collaborated with nursing staff to ensure comprehensive patient care and effective communication regarding patient needs and progress.
Certified Nursing Assistant
Paul House Rehabilition Center
Chicago, Illinois
10.2023 - 10.2024
- Monitored vital signs and reported changes to nursing staff.
- Supported rehabilitation exercises as directed by nursing staff or therapists.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Sales Administrative Assistant
Collins International Trading
Pasig, Philippines
11.2015 - 10.2016
- Managed customer inquiries through phone and email to ensure timely responses.
- Managed daily correspondence and communication with clients and suppliers.
- Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
- Tracked inventory levels of products sold by the company and ordered supplies when necessary.
- Entered orders in company systems to process internet and email sales requests.
Customer Service Representative
SPI Global CRM
Makati, Philippines
11.2013 - 01.2014
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Raffles & Company Inc. (Kitchen Department)
Eastwood, Philippines
08.2012 - 03.2013
- Assisted customers with product selection, sizing and styling.
- Prioritized tasks effectively to manage time and ensure efficient store operations.
- Collaborated with team members to enhance customer service and improve overall sales performance.
- Maintained inventory levels and organized displays in the kitchen department.
- Processed sales transactions accurately and efficiently at the cash register.
Sales Associate (Seasonal Back to School)
Manila Bay holsiery mills Philippines
sta.mesa, Philippines
05.2012 - 06.2012
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate (Botique Watches)
L-Timestudio
Quezon , Philippies
12.2009 - 03.2010
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Sales Associate
Watson Personal Care Stores Philippines
Pasay, Philippines
03.2008 - 05.2009
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Science - License Nurse Practice
Americare Technical Institute School
Park Ridge, IL04-2024
Associate of Applied Science - Nursing
World Citi Colleges
Philippines04-2024
Skills
- Effective communication
- Team collaboration
- Customer service
- Time management
- Listening skills
- Hospitality and accommodation
- Customer engagement
- Guest relations
- CRM software proficiency
- Verbal/written communication
- Reading comprehension skills
- Patient care
- Vital signs monitoring
- Condition monitoring
- Calm and level-headed under duress
- Compassionate
- Patient relationship building
Certification
certified nursing assistant
Timeline
Certified Nursing Assistant
Alden Rehabilitation Center Northmoor
12.2024 - Current
Certified Nursing Assistant
Paul House Rehabilition Center
10.2023 - 10.2024
Sales Administrative Assistant
Collins International Trading
11.2015 - 10.2016
Customer Service Representative
SPI Global CRM
11.2013 - 01.2014
Sales Associate
Raffles & Company Inc. (Kitchen Department)
08.2012 - 03.2013
Sales Associate (Seasonal Back to School)
Manila Bay holsiery mills Philippines
05.2012 - 06.2012
Sales Associate (Botique Watches)
L-Timestudio
12.2009 - 03.2010
Sales Associate
Watson Personal Care Stores Philippines
03.2008 - 05.2009
Associate of Science - License Nurse Practice
Americare Technical Institute School
Associate of Applied Science - Nursing
World Citi Colleges