Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jennifer James

Rosharon,TX

Summary

Quality focused Store Director skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

27
27
years of professional experience
1
1
Certification
1
1

Twic Certification

Work History

Director

Boastful Creations
ROSHARON, Texas
02.2025 - Current
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Store Director

Harborfreight Tools
, Texas
10.2018 - 02.2025
  • Structured HR consulting services to support employees during organizational developments and changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel
  • Approved regular payroll submissions for employees.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Uploaded time records into computer system and make adjustments to create accurate database for payroll processing functions.
  • Excellent oral and written communication skills

Logistics Manager

Harbor Freight Tools USA
, Texas
06.2015 - 10.2018
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Identified areas of improvement in existing logistics systems using data analytics tools.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
  • Identified and resolved shipping and packaging errors.
  • Documented and processed transactions and accurately administered sales orders.
  • Coordinated with freight forwarders to expedite international shipments.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Identified opportunities to reduce cost and improve productivity.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.

Sr. Coach

Walmart Inc.
Pearland, Texas
07.1998 - 06.2015
  • Experienced with Microsoft office suite and related software
  • Proficient with the ability to quickly learn payroll software
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Excellent organizational and time management skills
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Tracked employee vacation, sick and personal time.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Excellent oral and written communication skills

Education

High School Diploma -

Bolton High School
Alexandria, LA
05-1994

Skills

  • Excellent verbal and written communications skills
  • Proficient with the ability to learn quickly all payroll software
  • Excellent organiazational and time management skills
  • MS office proficient adp, smart and ultipro
  • Experienced in ADP,Ultipro, Smart
  • Payroll administration
  • Employee open enrollment Programs
  • Problem-solving aptitude
  • Hiring and onboarding
  • Staff training/development
  • Adaptability and flexibility
  • Active listening
  • Program Administration
  • Friendly and positive
  • Shift scheduling
  • inventory management and Budgeting

Languages

English
Full Professional

Certification

  • Forklift certification- 2/2026
  • Twic certification

Timeline

Director

Boastful Creations
02.2025 - Current

Store Director

Harborfreight Tools
10.2018 - 02.2025

Logistics Manager

Harbor Freight Tools USA
06.2015 - 10.2018

Sr. Coach

Walmart Inc.
07.1998 - 06.2015

High School Diploma -

Bolton High School

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