JENNIFER JANATA
Jacksonville,FL
Summary
With over a decade of experience in sales and account management, I currently excel as a Home Health Sales Subject Matter Expert (SME) within the Home Health Department at ADT. Over the past four years, I have demonstrated my capabilities by consistently achieving top sales rankings, winning numerous contests, and significantly contributing to team success. My role as an SME involves supporting managers and agents, helping them meet their goals, and enhancing departmental performance despite limited reporting support. My drive and resourcefulness have allowed me to drive impactful changes and develop effective strategies, leading to the successful onboarding, training, and coaching of up to 41 agents. My adaptability, strong interpersonal skills, and passion for helping others achieve their potential have been key to my success. I am proficient in the main tools and platforms within ADT, including MMB, Chudly, Salesforce, NICE, ASPECT, CMS, Excel, and PowerPoint. I am eager to use my experience to inspire and motivate teams and drive exceptional performance.
Overview
9
9
years of professional experience
Work History
Home Health Sales SME
ADT Security
02.2023 - Current
- Encouraged teamwork by creating an environment where collaboration was valued.
- Developed and implemented strategies to increase customer satisfaction and sales performance.
- Conducted regular meetings with the sales staff to review goals, objectives, and performance metrics.
- Monitored team members' progress on projects and provided guidance when needed.
- Implemented innovative strategies designed to improve efficiency across all aspects of operations.
- Updated team members on performance metrics daily.
- Created and implemented team contests to boost productivity.
Home Health Sales Representative
ADT Security
09.2020 - 08.2024
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Coordinated with other departments to ensure customer satisfaction, resulting in increased closed sales.
- Three-year top performer within the department.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Account Management
ADT Security
03.2019 - 09.2020
- Developed strategies to increase customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Provided customer service support to retain customers and address any inquiries or complaints.
Relocation Specialist
ADT Security
03.2015 - 03.2019
- Researched competitors' products, prices, and sales techniques.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
Radioshack Sales Associate, Manager Trainee, General Store Manager, Senior Store Manager, Regional Manager Candidate
- Regionally recognized 22 times as Manager of the Month and top associate in the country for Sprint sales 2 years consecutively
- Trainer and mentor for the 10/10 program, assisting new managers in profit and loss, POP Marketing/Planogram setup, and inventory management
- Managed a staff of up to 12 in my own store
- Managed three separate locations over the years.
Marketing, Community, and Support Manager
Mid-America Apartment Communities/Reliance Housing/Advenir, The Clarkson Group
- Regionally recognized 6 times as Manager of the Month based on occupancy and revenue
- Managed 4 separate communities with as few as 66 and as many as 288 units
- Responsibilities included owner's reports, vendor relations, outreach marketing, resident retention, budget forecasting and reporting, accounts payable and receivable, turnkey needs, move-outs and move-in inspections, evictions, collection agencies, compliance reporting, and crime reduction efforts.
Manager Trainee/Accounts Manager/Sales Manager
Aarons Sales and Lease, INC
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls.
Marketing Manager
Freedom Home Furnishings
- Monitored competitors' activities to keep up with industry trends.
- Generated ideas to increase sales through creative promotions.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
Education
National Apartment Association
Dale Carnegie Sales Training
Answers Plus University-Tandy Towers
Some College (No Degree) - Retail Management
FSCJ
Skills
- Strong analytical skills
- Training and mentoring
- Strategic Thinking
- Research capabilities
- Reliability
- Project Planning
- Adaptability
- Team building
- Team Collaboration
- Business Development
References within ADT
- Melanie Leone
- Charles Thompson
- Luke Russell
- Jackie Conklin
- Danielle Gustafson
- Andy Stipes
- Becca Ford
- Kassandra Souris
- Jasen Pineda
- Eugene Kenon
- Vincent Kuhlmann
- Brenda Morgan
- Stinson Williams
- Eddie Rowan
- Jared Dugan
- Andy Droney
- Michelle Koran
- Michael Seitnater
Timeline
Home Health Sales SME
ADT Security
02.2023 - Current
Home Health Sales Representative
ADT Security
09.2020 - 08.2024
Account Management
ADT Security
03.2019 - 09.2020
Relocation Specialist
ADT Security
03.2015 - 03.2019
Radioshack Sales Associate, Manager Trainee, General Store Manager, Senior Store Manager, Regional Manager Candidate
Marketing, Community, and Support Manager
Mid-America Apartment Communities/Reliance Housing/Advenir, The Clarkson Group
Manager Trainee/Accounts Manager/Sales Manager
Aarons Sales and Lease, INC
Marketing Manager
Freedom Home Furnishings
National Apartment Association
Dale Carnegie Sales Training
Answers Plus University-Tandy Towers
Some College (No Degree) - Retail Management
FSCJ