Jennifer Janes
Independence,MO
Summary
Highly skilled Representative with experience in customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, and successful conflict resolution.
Overview
8
8
years of professional experience
Work History
Digital & Payment Solution Representative
Hawthorn Bank
Lee Summit , MO
08.2022 - Current
- Participated in training sessions designed to improve overall job performance.
- Established positive relationships with customers through effective communication techniques.
- Compiled and analyzed sales data to identify trends and opportunities for growth.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customer inquiries promptly and professionally.
Customer Service Representative III
Hawthorn Bank
Independence , MO
02.2018 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks handling deposits, withdrawal, loan payments, check cashing and balance inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Support Attendant
TNC Community
Independence
03.2017 - 03.2018
- Participated in ongoing training to enhance job skills and knowledge.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Handled various cleaning duties to keep common areas neat and organized.
- Completed day-to-day duties accurately and efficiently.
Education
High school diploma -
William Chrisman High School
05.2003
Certification in Medical Assistant -
Pinnacle Career Institute
Skills
- Customer experience
- Communication
- ACH
- Live Chat
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Cash handling
- Team collaboration
- Fraud prevention and
- Problem solving
- Organized
Timeline
Digital & Payment Solution Representative
Hawthorn Bank
08.2022 - Current
Customer Service Representative III
Hawthorn Bank
02.2018 - 02.2022
Personal Support Attendant
TNC Community
03.2017 - 03.2018
High school diploma -
William Chrisman High School
Certification in Medical Assistant -
Pinnacle Career Institute
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