Jennifer Jay
Springtown,TX
Summary
Community management professional, adept at nurturing and enhancing online and offline communities. Leveraged strategic planning and innovative approaches to drive member engagement and loyalty. Valued for collaborative work ethic and adaptability, consistently meeting organizational goals. Skilled in social media management and community event planning.
Overview
23
23
years of professional experience
Work History
Community Manager: Multi Site Manager
Oxford Enterprises
04.2024 - Current
- Community unit size at completion 310 managing a staff of 5 to 7 employees
- Build occupancy of 95% and trend 60 days out at 96%
- The Essential duties and responsibilities comprehensive knowledge of property facts and operating procedures
- Complete all required weekly and monthly reports in an accurate and timely manner
- Inspect property to ensure it is well maintained and has good curb appeal
- Give immediate attention to all damages and repairs that may create property liabilities
- Supervise outside contractors working on the property to ensure the scope of work is completed in a workmanship-like manner
- Maintain High Levels of Resident Satisfaction (As indicated by a high level of renewals and few complaints) regularly seek to understand and anticipate what residents needs
- Maintain a good professional relationship with all residents
- Handle all resident concerns and complaints promptly
- Achieve Targeted Occupancy Levels for the Property
- Develop and Implement Budget Income and Expenses, inspect all occupied and vacant units for any major purchases on appliances, tile, etc
- Review, approve, and process all applicable purchases and purchase orders
- Maintain a purchase order log
- Review, approve, and sign all invoice payments
- Keep expenses within budgeted guidelines and maintain a maintenance inventory log
- Review monthly income and expense reports
- Mentored and trained Community team by providing direction and administrative support to on-site personnel with responsibility of day-to-day operation of the property
Community Manager: Multi Site Manager
Bell Partners
06.2023 - 04.2024
- Community unit 308 managing a staff of 6 employees
- Maintain occupancy of 95% and trend 60 days out at 96%
- The Essential duties and responsibilities comprehensive knowledge of property facts a
- Complete all required weekly and monthly reports in an accurate and timely manner
- Inspect property to ensure it is well maintained and has good curb appeal
- Give immediate attention to all damages and repairs that may create property liabilities
- Supervise outside contractors working on the property to ensure the scope of work is completed in a workmanship-like manner
- Due Diligence time assist, to include lease audit, unit inspection, contract review, and take over implementation
- Maintain High Levels of Resident Satisfaction (As indicated by a high level of renewals and few complaints) regularly seek to understand and anticipate what residents need
- Maintain a good professional relationship with all residents
- Handle all resident concerns and complaints promptly
- Achieve Targeted Occupancy Levels for the Property
- Develop and Implement Budget Income and Expenses, inspect all occupied and vacant units for any major purchases on appliances, tile, etc
- Review, approve, and process all applicable purchases and purchase orders
- Maintain a purchase order log
- Review, approve, and sign all invoice payments
- Keep expenses within budgeted guidelines and maintain a maintenance inventory log
- Review monthly income and expense reports
- Mentored and trained Community team by providing direction and administrative support to on-site personnel with responsibility of day-to-day operation of the property
Community Manager: Multi Site Manager
Portico
08.2021 - 06.2023
- Community unit size from 268 to 386 managing a staff of 5 to 7 employees
- Maintain occupancy of 95% and trend 60 days out at 96%
- The Essential duties and responsibilities comprehensive knowledge of property facts and operating procedures
- Oversee full renovation of 386 units
- Complete all required weekly and monthly reports in an accurate and timely manner
- Inspect property to ensure it is well maintained and has good curb appeal
- Give immediate attention to all damages and repairs that may create property liabilities
- Supervise outside contractors working on the property to ensure the scope of work is completed in a workmanship-like manner
- Due Diligence time assist, to include lease audit, unit inspection, contract review, and take over implementation
- Maintain High Levels of Resident Satisfaction (As indicated by a high level of renewals and few complaints) regularly seek to understand and anticipate what residents need
- Maintain a good professional relationship with all residents
- Handle all resident concerns and complaints promptly
- Achieve Targeted Occupancy Levels for the Property
- Develop and Implement Budget Income and Expenses, inspect all occupied and vacant units for any major purchases on appliances, tile, etc
- Review, approve, and process all applicable purchases and purchase orders
- Maintain a purchase order log
- Review, approve, and sign all invoice payments
- Keep expenses within budgeted guidelines and maintain a maintenance inventory log
- Review monthly income and expense reports
- Assist with multisite throughout DFW area
- Mentored and trained Community Managers, by providing direction and administrative support to on-site personnel with responsibility of day-to-day operation of the property
Community Manager: Multi Site Manager
Anterra Management
02.2008 - 08.2021
- Community unit size from 268 to 386 managing a staff of 5 to 7 employees
- Maintain occupancy of 95% and trend 60 days out at 96%
- The Essential duties and responsibilities comprehensive knowledge of property facts and operating procedures
- Oversee full renovation of 386 units
- Complete all required weekly and monthly reports in an accurate and timely manner
- Inspect property to ensure it is well maintained and has good curb appeal
- Give immediate attention to all damages and repairs that may create property liabilities
- Supervise outside contractors working on the property to ensure the scope of work is completed in a workmanship-like manner
- Due Diligence time assist, to include lease audit, unit inspection, contract review, and take over implementation
- Maintain High Levels of Resident Satisfaction (As indicated by a high level of renewals and few complaints) regularly seek to understand and anticipate what residents need
- Maintain a good professional relationship with all residents
- Handle all resident concerns and complaints promptly
- Achieve Targeted Occupancy Levels for the Property
- Develop and Implement Budget Income and Expenses, inspect all occupied and vacant units for any major purchases on appliances, tile, etc
- Review, approve, and process all applicable purchases and purchase orders
- Maintain a purchase order log
- Review, approve, and sign all invoice payments
- Keep expenses within budgeted guidelines and maintain a maintenance inventory log
- Review monthly income and expense reports
- Assist with multisite throughout DFW area
- Mentored and trained Community Managers, by providing direction and administrative support to on-site personnel with responsibility of day-to-day operation of the property
Computer Maintenance Management Specialist
Bureau of Engraving and Printing
07.2001 - 12.2007
- Assist with writing reports via Cristal Reporting
- Completing and processing maintenance work orders through a PM system, daily call in request to include printing, distributing, and closing
- Assist Shift Supervisors as need with computer and staffing issues
- Payroll processing
Education
High School Diploma -
Azle High
Azle, TX06-1991
Skills
- Tenant and eviction laws
- Resident relations
- Financial budgeting and reporting
- Property tours and inspections
Timeline
Community Manager: Multi Site Manager
Oxford Enterprises
04.2024 - Current
Community Manager: Multi Site Manager
Bell Partners
06.2023 - 04.2024
Community Manager: Multi Site Manager
Portico
08.2021 - 06.2023
Community Manager: Multi Site Manager
Anterra Management
02.2008 - 08.2021
Computer Maintenance Management Specialist
Bureau of Engraving and Printing
07.2001 - 12.2007
High School Diploma -
Azle High
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