Reliable Shift Leader with 10+ years in the Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Hi, I’m
Jennifer Jay Graham
Shift Supervisor
Houston,TX
Summary
Overview
8
years of professional experience
1
Language
Work History
STARBUCKS
SHIFT SUPERVISOR
04.2016 - Current
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
OLIVER TOWING COHouston, TX
OPERATOR/DISPATCH AND OFFICE
09.2015 - Current
Job overview
- Answer phones
- Assist customers with service
- Build and retain customer relationships
- Assist CEO and team with travel arrangements, day to day office administration and bookkeeping
- Reconciliation, accounts payable and receivables
- Dispatch drivers to locations
- Online research and social media marketing.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Oxford BuildersHouston, TX
ADMINISTRATIVE ASSISTANT • OXFORD
07.2018 - 09.2018
Job overview
- Assist Office Manager with filing and organizational tasks
- Assist the President with office tasks
- Print labels and shipping slips
- Assisted Accounts payable department with bills and entering employee time sheets
- Reorganize and establish new alphabetical filing system for project folders and team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Weights And MeasuresHouston, TX
BAKER/CASHIER
04.2015 - 04.2016
Job overview
- Maintain orderly and cleanly station as up to Food, Health and Safety standards
- Provide accurate change, accept bills, and maintain an orderly and accurate bank
- Produce exceptional baked goods and pastries
- Provide prompt and welcoming service to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
Culinary Institute LeNotreHouston, TX
Associate of Applied Science
01.2014 - 1 2016
University Overview
Skills
Interpersonal
undefinedAdditional Information
Additional Information
My preferred name is Jay.
I identify as Non-binary.
My pronouns are They/Them.
I am a Latinx, Queer Parent to two.
Timeline
ADMINISTRATIVE ASSISTANT • OXFORD
Oxford Builders
07.2018 - 09.2018
SHIFT SUPERVISOR
STARBUCKS
04.2016 - Current
OPERATOR/DISPATCH AND OFFICE
OLIVER TOWING CO
09.2015 - Current
BAKER/CASHIER
Weights And Measures
04.2015 - 04.2016
Culinary Institute LeNotre
Associate of Applied Science
01.2014 - 1 2016