Jennifer Jaynes, MPH

• Led national telehealth implementations across 1,500+ partner sites.
• Unified workflows for clinical, compliance, and operational teams.
• Increased provider satisfaction; NPS improved from 70% to 100%.
• Mentored staff on Agile, Lean, and data-driven decision-making.

• Directed clinic and pharmacy operations; improved STARs and HEDIS metrics.
• Optimized staffing and scheduling across multisite VBC practice settings.
• Coordinated cross-departmental collaboration for improved workflow.

• Identified and capitalized on growth opportunities in the market.
• Led PSH program serving chronically homeless individuals with complex needs.
• Created wraparound support partnerships and resident-led programming.
• Championed trauma-informed care, harm reduction, and safety-centered operations.
• Drove process improvements, optimised workflow efficiency.
• Enforced compliance measures for adherence to industry standards.
• Optimised resource allocation to maximise productivity.

• Built strong relationships with key opinion leaders, promoting collaborative efforts on various projects.
• Conducted thorough feasibility studies for proposed clinical projects, aiding decision-making processes.
• Oversaw risk assessments throughout the project lifecycle, effectively mitigating potential issues.
• Launched care coordination with police, hospitals, and MH providers.
• Diverted 31% of behavioral health crisis calls to community services.

• Managed health strategies across 30,000+ patients in VBC contracts.
• Improved STARS/HEDIS, housing-health integration, and chronic disease outcomes.
• Piloted change management initiatives successfully, improving organizational adaptability.
• Facilitated staff training, resulting in better customer service.
• Streamlined communication channels, enhanced internal information flow.
• Delegated tasks efficiently to maximise productivity.
• Managed team dynamics by implementing conflict resolution strategies.

Used Lean methods to drive chronic disease care improvement statewide for Blood Pressure Programs with rural clinics.

• Managed $30M budget and 250+ staff across public health divisions, including adult and pediatric clinics.
• Co-authored $10M federal grant for diabetes prevention.
• Implemented health ordinance policy and outcome-based frameworks.
• Fostered strong relationships with local community organizations
• Upheld the highest standards of safety and hygiene within the institution to ensure health and welfare.
• Streamlined administrative processes to optimise efficiency in operations.
• Implemented effective budget management practices for optimal resource allocation.
• Prioritised inclusivity and diversity in curriculum design, promoting equal opportunities for all programs.
• Instituted data-driven decision making with detailed analysis of performance.
• Produced project and internal reports to review program success.
• Sought and incorporated feedback to refine health education programs and identify areas for improvement.