JENNIFER JEFFERSON
ST. CLAIR
Summary
Highly skilled social worker with expertise in crisis intervention, therapeutic services, and interpersonal skills. Seeking to contribute effectively to a dynamic team. Experienced in coordinating with at-risk families and individuals, aiming to provide valuable support in the stabilization of vulnerable individuals. Committed to maintaining high standards of assessment, documentation, and training facilitation. Eager to utilize comprehensive skills in a full-time position.
Overview
5
5
years of professional experience
Work History
Care Manager
Sanilac County Community Mental Health
07.2023 - 12.2024
- Coordinate behavioral health screenings to ensure efficient patient care and resource alignment
- Collaborate with medical staff to enhance treatment continuity and maintain detailed records
- Act as a crucial link between patients and care teams, offering timely crisis support
- Facilitate smooth patient transitions by coordinating with medical staff and county services
- Implement targeted mental health services, improving outcomes for clients with serious conditions
- Developed and facilitated training programs, enhancing team capabilities and promoting best practices in mental health care delivery
- Streamline patient care by coordinating behavioral health screenings and fostering seamless communication between medical staff and care teams
- Develop and implement targeted mental health services, enhancing treatment efficacy for clients with complex conditions
- Provide critical crisis support, acting as a vital link between patients and healthcare providers to ensure timely interventions
- Analyze patient data and treatment outcomes to refine care strategies, resulting in improved service delivery and client satisfaction
- Spearhead training initiatives that elevate team capabilities, promoting best practices and driving innovation in mental health care delivery
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Service Specialist- CPS
Michigan Department of Health and Human Services
02.2023 - 07.2023
- Conducted forensic interviews, enhancing child safety through detailed assessments
- Collaborated with diverse teams to address urgent community needs, improving service delivery
- Developed and implemented safety plans, reducing risks for families under care
- Documented social interactions and home assessments, ensuring compliance with welfare laws
- Evaluated referrals effectively, optimizing service plans for improved family functioning
- Conducted forensic interviews and risk assessments, applying State and Federal Child Welfare Laws to ensure child safety and family well-being
- Partnered with supervisors and diverse cultural backgrounds to address urgent community needs, developing tailored safety plans and service strategies
- Meticulously documented social contacts, home assessments, and case histories, ensuring comprehensive records for informed decision-making
- Empathetically interviewed families and individuals, evaluating risks and appropriately referring services to improve family functioning
- Implemented targeted service plans, conducting regular home visits to deliver ongoing support and monitor progress towards family stability goals
- Conducted thorough risk assessments, applying child welfare laws to enhance family safety and well-being, resulting in improved service delivery
- Meticulously documented case histories and home assessments, ensuring comprehensive records for informed decision making in child protection cases
- Empathetically interviewed families, evaluating risks and connecting them with appropriate services to foster improved family functioning
- Implemented targeted service plans and conducted regular home visits, driving measurable progress towards family stability goals
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
Foster Care- Case Manager
Ennis Center for Children
08.2022 - 04.2023
- Conducted home visits to support foster children and families, enhancing well-being
- Developed and implemented treatment plans, improving family dynamics
- Prepared detailed court reports, influencing case outcomes
- Monitored academic performance, ensuring educational success
- Identified barriers to emotional well-being, fostering positive change
- Advocated for foster children's well-being through regular home visits, family support, and academic monitoring, ensuring holistic care and development
- Developed comprehensive treatment plans and court reports, analyzing complex family dynamics to provide evidence-based recommendations for child welfare
- Facilitated Family Team Meetings, fostering open communication among stakeholders to address challenges and create effective intervention strategies
- Maintained meticulous case records and social histories, ensuring accurate documentation for legal proceedings and continuity of care
- Implemented court-mandated services and requirements, driving positive outcomes for foster children and families in the child welfare system
- Championed foster children's well-being through personalized care plans, enhancing family dynamics and educational outcomes while ensuring compliance with legal mandates
- Completed regular visitations to check on children, families and home environments.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Established parental eligibility through frequent meetings and reviewing information.
- Created and updated systems of organization for case service plans and court reports.
Crew Member
Tim Hortons
08.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's
09.2019 - 08.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Master Degree - Social Work
Indiana Wesleyan University-National & Global
Marion, IN05-2027
Bachelor's Degree - Criminal Justice
Ferris State University
Big Rapids, MI01.2022
Skills
- Behavioral health screening, Crisis intervention, Mental health services, Care coordination, Patient stabilization, Documentation, Training facilitation, Risk assessment, Forensic interviews, Safety planning, Case management, Court reporting, Crisis management, Cultural competence, Data analysis, Service optimization
- Care planning
- Discharge planning
- Case assessments
- Treatment management
- Service coordination
- Client assessment
- Policy adherence
- Patient & family support
- Resource utilization
- Critical thinking
- HIPAA guidelines
LANGUAGES
English (Highly proficient).
Timeline
Care Manager
Sanilac County Community Mental Health
07.2023 - 12.2024
Service Specialist- CPS
Michigan Department of Health and Human Services
02.2023 - 07.2023
Foster Care- Case Manager
Ennis Center for Children
08.2022 - 04.2023
Crew Member
Tim Hortons
08.2021 - 08.2022
Crew Member
McDonald's
09.2019 - 08.2021
Master Degree - Social Work
Indiana Wesleyan University-National & Global
Bachelor's Degree - Criminal Justice
Ferris State University
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