Jennifer Jenkins
Summary
Compassionate, detail-oriented, and responsible professional with over 5 years of experience providing comprehensive support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients and community to provide quality care and excellent team working communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Department Clerk
Kaiser Permanente
03.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with emergency room check-in/ out services.
- Utilized multiple PC applications throughout day.
- Analyzed accounts for various requests and accounted resolution.
- Processed returned mail and updated new addresses as provided.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Sterilization Technician II
Kaiser Permanente
06.2022 - 03.2023
- Prepared trays with standard instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected instruments to prevent growth of bacteria on instruments and surfaces, using HSPA and AORN protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Maintained records on sterilizing procedures and parameters using SPM software.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Identified parameters and sterilization method required for each item to be sterilized.
- Gathered equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Medical Assistant
Hoag Surgery Center
05.2021 - 03.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
- Ambulated, turned and positioned patients.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Obtained pre- and post-treatment vital signs and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected, prepared, and disposed of medical specimens.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Sterilization Technician
Children's Hospital Of Orange County
05.2019 - 06.2021
- Prepared trays with standard instruments to promote quick turnover from one patient to next.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Sterilized and disinfected instruments to prevent growth of bacteria on instruments and surfaces, using AORN, Association of periOperative Registered Nurses policies.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs and sets.
- Identified parameters and sterilization method required for each item to be sterilized.
- Recorded biologicals and test results.
- Picked instruments and supplies for surgeries.
- Inspected sterile package integrity prior to distribution.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Collected, prepared, and disposed of medical specimens.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
Sterilization Technician
Dr. Joseph S. Kim, OMFS
04.2018 - 05.2019
- Properly sterilize surgical equipment and surgical rooms in accordance with infection control policies
- Instruct patients and family members on proper discharge care
- Performed hand-written or e-sent prescriptions finalized by Doctor
- Record and examine patients medical history, vital statistics and test results in medical records
- Assembled and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures
- Collect, prepare, and dispose of medical specimens
- Prepare experiments, process specimens, maintain lab equipment, and properly sterilize experiment area
- Participate in educational opportunities to further develop core knowledge of technical and surgical procedures for optimal patient care
Social Services Assistant
Cupertino Healthcare And Wellness Center
01.2017 - 09.2017
- Provide client services including support for families in a wide variety of duties such as assisting room visits, transportation, and translation services
- Established relationships with home health agencies for discharge planning
- Performed clerical work including filing confidential information and medical records Inform charge nurse on duty of any discrepancies regarding patient care
- Converse with over 100 health insurances to obtain information regarding patient's eligibility status and verification
- Schedule and cancel doctor appointments and transportation services for patients
- Copy, input, and scan supporting documentation in patient records following HIPAA guidelines
- Communicate directly with Business Office, Nursing Department, MDS, and Administration Department
Education
Associate of Science - Biological And Physical Sciences
Santa Ana College
Santa Ana, CA08.2022
High School Diploma -
Santa Clara High School
Santa Clara, CA06.2016
Skills
- Customer Service
- Time Management
- Verbal and Written Communication
- Analytical Thinking
- Strategic Planning
- Problem Solving
- Detail-Oriented
- Leadership and Teamwork
- Software Applications
- Electronic Medical Records (EMR) and EPIC Proficient
- Insurance Processing
- Teamwork and Collaboration
- HIPAA Regulations
- Administrative Support
Certification
- CRCST (IAHCSMM)
- First Aid and CPR
- BLS
Affiliations
Family Readiness Program for National Guard US Army Volunteer
Officially command-sponsored organization of family members, volunteers, and soldiers belonging to a unit providing an avenue of mutual support and assistance, and a community of communications among the family members, the chain of command, and community resources.
California Dental Society of Anesthesiology
Educational training and achievement to promote safe and effective patient care for all dentists and surgical assistants who have an interest in anesthesiology, sedation and the control of anxiety and pain during surgical procedure.
Languages
Spanish
Professional Working
Timeline
Emergency Department Clerk
Kaiser Permanente
03.2023 - Current
Sterilization Technician II
Kaiser Permanente
06.2022 - 03.2023
Medical Assistant
Hoag Surgery Center
05.2021 - 03.2022
Sterilization Technician
Children's Hospital Of Orange County
05.2019 - 06.2021
Sterilization Technician
Dr. Joseph S. Kim, OMFS
04.2018 - 05.2019
Social Services Assistant
Cupertino Healthcare And Wellness Center
01.2017 - 09.2017
Associate of Science - Biological And Physical Sciences
Santa Ana College
High School Diploma -
Santa Clara High School
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