Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Jenkins

Slocomb,AL

Summary

Dynamic professional with proven expertise in complaint resolution and workload management, honed at All In Credit Union and Moo Cow Designs. Excelled in optimizing customer service, committed to enhancing call center operations and quality assurance.

Overview

1
1
year of professional experience

Work History

Contact Center Representative

All In Credit Union
Daleville, AL
12.2023 - Current

Cashier

Moo Cow Designs
Headland, AL
06.2023 - 08.2023

Education

Bachelor Of Business Administration - Business

Troy University
Dothan, AL

Skills

  • Complaint resolution
  • Workload Management
  • CRM Software
  • Customer Service
  • Problem-solving skills
  • Customer service optimization
  • Account updating
  • Training experience
  • Inbound phone calls
  • Appointment Scheduling
  • Payment Processing
  • Quality Assurance
  • Documentation And Reporting
  • Call Center Operations
  • Logging call information

Timeline

Contact Center Representative

All In Credit Union
12.2023 - Current

Cashier

Moo Cow Designs
06.2023 - 08.2023

Bachelor Of Business Administration - Business

Troy University
Jennifer Jenkins