Jennifer Chavez
Richmond,VA
Summary
College student with exceptional communication and teamwork abilities. Capable of multitasking and communicating effectively. Experienced in providing a positive attitude and leadership skills. Desires to join an innovative, goal-oriented team with a strong growth track. Successful at working in high-volume environments. Knowledgeable about quality assurance standards and equipment operation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Specialist
Apple
02.2022 - 12.2023
- Apple certified on mobile devices and accessories.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Installed and updated computer hardware and software.
- Completed troubleshooting and diagnostics on company resources.
- Configured security protocols and user accounts.
- Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
Product Zone Specialist
Apple
11.2021 - 02.2022
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Went through vigorous training on Apple products and Apple code of conducts.
Seasonal Specialist
Apple
09.2021 - 11.2021
- Attended training programs to deepen professional skillset.
- Interpreted clients' needs and introduced services to fit specific requirements.
Consulation Agent
Geek Squad - Best Buy
06.2021 - 08.2021
- Obtained knowledge on how to operate various pieces of equipment.
- Used NOVA to prepare sales reports containing customer information related to products and services purchased.
- Informed clients of policies and procedures.
- Collaborated with 15 team members to resolve issues and identify appropriate issues for escalation.
- Organized and coordinated appointments and conference calls with various individuals.
- Checked in products that needed to be worked on.
- Worked 1 on 1 with clients to insure best client care possible.
- Worked through NOVA to create paper work.
- Worked through NOVA to open and close work tickets.
Customer Service Representive
Gander Outdoors/ Camping World
06.2020 - 02.2021
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Performed inventory control, such as counting and stocking merchandise.
- Emptied trashcans and transported waste to collection areas.
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Verified receipts of exiting customers to confirm purchases and avoid shrinkage.
Team Member
Super Awesome and Amazing
12.2018 - 07.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Worked nine different stations each hour to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong relationships with coworkers and managers.
Cutco Sales Representative
Vector Marketing
09.2018 - 12.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Collaborated with colleagues to discuss market information and strategies.
- Increased sales by 30% through the development and implementation of strategic plans.
- Evaluated the customer’s needs and provided service options to meet their requirements.
Associate and Backup Cashier
DICK'S Sporting Goods
06.2018 - 09.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Collaborated with Apparel leaders to plan, develop and implement project to organize isles of clothing
- Informed customers about current promotions and sales, encouraging them to take advantage
- Greeted customers and offered them assistance where possible
- Evaluated the customer's needs and provided service options to meet their requirements
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Effectively communicated with other employees and upper management to ensure complete care of customers
Education
Bachelor of Science - Health Physical And Exercise Science
Virginia Commonwealth University
Richmond, VA05.2023
High School Diploma -
Annandale High School
Annandale, VA06.2019
Skills
- Attention to detail
- Dependable
- Sales and marketing
- Problem-solving abilities
- Detail oriented
- Customer service
- Excellent communication abilities
- Relationship building
- Teamwork
- Marketing skills
- Understanding of buyers
- People skills
- Presentation skills
- Strategic plans
- Time management
- Training and Development
- Safety Understanding
Accomplishments
- 10K Faster Starter for Cutco on the first 10 days on the job
- Hit Dirty 30’s (Commission)
Certification
- Adult and Pediatric First Aid/CPR/AED
Internships
HPEX 395 Internship @ RVA Physical Therapy - Dr. Ramakrishnan Kavaserry, DPT, CDN
- 08/2022 - 12/2022
Timeline
Technical Specialist
Apple
02.2022 - 12.2023
Product Zone Specialist
Apple
11.2021 - 02.2022
Seasonal Specialist
Apple
09.2021 - 11.2021
Consulation Agent
Geek Squad - Best Buy
06.2021 - 08.2021
Customer Service Representive
Gander Outdoors/ Camping World
06.2020 - 02.2021
Team Member
Super Awesome and Amazing
12.2018 - 07.2019
Cutco Sales Representative
Vector Marketing
09.2018 - 12.2018
Associate and Backup Cashier
DICK'S Sporting Goods
06.2018 - 09.2018
Bachelor of Science - Health Physical And Exercise Science
Virginia Commonwealth University
High School Diploma -
Annandale High School
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