Jennifer Jensen

Landmark Resort

Egg Harbor, WI

06.2004 - Current

Coordinated with other departments within the organization to ensure seamless delivery of services.
Created written estimates and obtained customer consent to proceed.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conferred with customers to gather event requirements and explore opportunities.
Ensured all necessary paperwork was completed in a timely manner prior to the wedding ceremony.
Maintained organized records of client contact information along with notes about specific requests or preferences.
Designed contracts, collected fees and booked venues for events.
Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
Attended and participated in industry events.
Developed detailed timelines to ensure smooth coordination between vendors and clients.
Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Conducted post-event follow up calls with clients to assess satisfaction levels with services provided.
Managed safe and smooth food delivery at banquets, conferences and social events.
Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.

Summary