Jennifer Jensen
Dubuque,IA
Summary
Product support professional with proven ability to manage and resolve complex technical issues efficiently. Adept at collaborating with teams to deliver seamless support and enhance customer satisfaction. Known for reliability and adaptability to dynamic work conditions, with focus on continuous improvement.
Overview
37
37
years of professional experience
Work History
Product Support Analyst 2
UnitedHealth Group/Optum
10.2011 - Current
- Always ready to accept new responsibilities.
- Software knowledge including SAP, Salesforce, Assurance, Outlook, and Microsoft.
- Great understanding of business applications with basic understanding of project management strategy.
- Able to maintain concentration to detail in persuasive situations.
- Capability to work with management to create business goals and necessary information.
- Maintain confidentiality and security of all client information.
- Ability to create a professional work environment.
- Creative and disciplined in everyday work.
- Keen problem solver that connects with each customer with compassion.
- Committed to owning customer issues from start to finish.
- Regularly communicate with team members to ensure timely case resolutions.
Customer Service Representative • CSR
Prudential
09.2004 - 10.2011
- Studied, Tested and Passed Series 6 and 63 Exams.
- Vast knowledge of 401k Retirement Plans and Defined Benefit Pension Plans.
- Explained complex plan rules to account owners.
- Identified potential customer needs and provide solutions.
- Processed customer transactions in a fast-paced environment.
- Efficient trouble shooting.
Lead Cashier and Sales
Theisen’s Home Center
08.2003 - 08.2004
- Implemented and delivered customer service policy.
- Performed weekly computer pricing system updates.
- Provided training for new employees.
Clerk Typist • Computer Operator
City of Dubuque Police Department
08.1988 - 02.2003
- Analyzed network problems within the law enforcement center, as the sole full-time, in-house computer operator.
- Created custom reports to be used in annual budget hearing, the National Incident Based Reporting System (NIBRS).
- Maintained daily backup system of the network.
- Worked directly with the computer systems supervisor and information services staff.
- Trained all computer users, both county and city personnel, on the software used by the Law Enforcement Center.
- Supervised report transmissions to the Iowa Department of Transportation.
- Worked directly with the Iowa Department of Transportation to implement the State of Iowa TRACS reporting system used by Law Enforcement Agencies.
- Worked directly with the Federal Bureau of Investigations to implement the National Incident Based Reporting System (NIBRS) for the State of Iowa.
Education
Clarke College
Dubuque, Iowaundefined
Wahlert High School
01.1987
Skills
- Detailed and solution-oriented
- Ability to think logically
- Strong interpersonal ability
- Analytical skills
- Strong problem-solving ability
- Excellent written and verbal communication skills
- I am a team player and creative trouble-shooter
- Ability to maintain professional relationships
Timeline
Product Support Analyst 2
UnitedHealth Group/Optum
10.2011 - Current
Customer Service Representative • CSR
Prudential
09.2004 - 10.2011
Lead Cashier and Sales
Theisen’s Home Center
08.2003 - 08.2004
Clerk Typist • Computer Operator
City of Dubuque Police Department
08.1988 - 02.2003
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Wahlert High School
Clarke College
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