Jennifer Jerrell
Rudy,AR
Summary
Experienced professional seeking more than employment or a paycheck! I'm searching for a company I can retire from, with advancement opportunities and a company willing to compensate an individual based on experience, hard work, dedication, and an unprecedented work ethic.
Overview
10
10
years of professional experience
Work History
Phlebotomy Technician
05.2014 - 01.2022
- Educated operations team on best practices, company policies and service excellence standards
- Developed and maintain operational guidelines for staff
- Developed productive, profitable and achievement-oriented working environments for employees
- Evaluated current operational strategies and recommend improvements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Analyzed prior delivery processes and uncovered more efficient method
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Built relationships with customers and managed accounts to drive revenue and profit
Phlebotomist & Processing Technician
CSL PLASMA
06.2012 - 07.2018
- Promoted to designated trainer for all new donor floor technicians within four months
- Promoted to designated trainer for new processing technicians within four months
- As a designated trainer both on the donor floor and in the lab, it was my responsibility to ensure all personnel were dressed properly in PPE, following any and all (SOP'S) standard operating procedures, to ensure not only my teams safety but our donors safety as well
Assistant manager, head waitress, foh trainer
Shogun
- Responsible for handling all truck orders each week and building rapport with each vendor
- Responsible for recruiting new talent and training all front of house employees
- When necessary, I worked as the hostess, waitress, cashier, and also took call in orders
- Once promoted to assistant manager, began daily bank deposits
Greeter, hostess, and waitress
Folie' A Duex
- Ensured each guest was treated just like family
- Greeted each and every guest with a smile and positive attitude
Operations Manager
Pier One Imports
Fort Smith, AR
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Used POS system to process sales, returns, online orders and gift card activations
- Responsible for any incoming and outgoing freight
- Accountable for the accuracy of the shipment and its inventory but also responsible for keeping the stores' inventory as precise as possible
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
Phlebotomy Technician -
Petra Allied Health
Associates degree - Nursing, psychology
University Of Arkansas at Fort Smith
Fort Smith, ARSkills
- Organized
- Excellent time management
- Dependable
- Trust-worthy
- Excellent Customer Service
References
- Russell Perez, (702) 321-7500, Assistant manager at CSL Plasma for 2 1/2 years
- Gary Lee, (479) 769-5896, Manager at Rick's Rib House for 7 years
- Nikki Davis, (479) 769-4332, Supervisor at Shogun' for 6 years
- Joshua Blake, (479) 208-9121, Head chef at Folie' A Duex
Key Qualifications
- Phlebotomy technician since 2009
- Twenty three years of customer service experience
- Excellent communication skills
- Team player
- Proven leader and calm under pressure
- Perfectionist
- Positive personality
- Very quick learner
- Dependable
- Available day of night should something arise leaving my team short-handed
Timeline
Phlebotomy Technician
05.2014 - 01.2022
Phlebotomist & Processing Technician
CSL PLASMA
06.2012 - 07.2018
Assistant manager, head waitress, foh trainer
Shogun
Greeter, hostess, and waitress
Folie' A Duex
Operations Manager
Pier One Imports
Phlebotomy Technician -
Petra Allied Health
Associates degree - Nursing, psychology
University Of Arkansas at Fort Smith